Internal B2B Sales Representative

Description

Job Summary: The professional will be responsible for managing the B2B customer portfolio, providing customer service and negotiation, promoting products, and delivering internal support — all with a focus on customer satisfaction and loyalty. Key Highlights: 1. Active B2B customer portfolio management via multiple channels 2. Customer service and negotiation focused on closing sales and satisfying the customer 3. Strategic point of contact for CNPJ customers and the Leroy Merlin Empresas portal **What We Expect From You:** * Completed or ongoing undergraduate degree in administrative, commercial, engineering, architecture, or related fields. * Prior experience as a B2B Sales Representative (product knowledge is considered a plus). * Prior experience with SAP, ServiceNow, and Qlik Sense (considered a plus). * Intermediate proficiency in Microsoft Office. * Availability to work on weekends and holidays. * Customer satisfaction orientation. * Negotiation skills. **Typical Day-to-Day Responsibilities:** * Customer Portfolio Management: + Proactively manage the store’s B2B customer portfolio using channels such as phone, e\-mail, and WhatsApp to get to know customers and develop tailored proposals based on their needs. + Foster customer loyalty through differentiated service, identifying and meeting their daily, weekly, and monthly needs. + Increase purchase frequency and average cart value. * Customer Service and Negotiation: + Respond to quotations and negotiate orders received through various channels (e\-mail, phone, WhatsApp, and in-person visits), focusing on closing sales under optimal conditions for both the customer and Leroy Merlin. + Conduct external visits to the top 20 customers in the portfolio to understand their on-site requirements and strengthen relationships. * Communication and Promotion: + Communicate targeted offers to CNPJ customers, collaborating with store Commercial Managers to optimize resources and improve campaign effectiveness. + Act as a facilitator and motivator within stores, leading topics related to B2B and CNPJ sales to foster team engagement and understanding of our business. + Participate in internal meetings (morning/afternoon briefings) to present results of initiatives and sales performance. * Internal and Strategic Support: + Serve as the store’s primary contact for CNPJ-related requests and for supporting the use of the Leroy Merlin Empresas portal. + Support Project Sales Representatives in serving CNPJ customers, credit analysis, and negotiations, aiming to maximize sales and repeat business. + Contribute to aligning store teams around B2B sales objectives. * Post\-Sales and Customer Satisfaction: + Carry out post\-sales activities focused on customer satisfaction, ensuring their needs are effectively addressed and resolved to promote loyalty. Apply for this position and become part of our journey! We wish you good luck in your application process! Don’t forget to visit a store to learn more about what it’s like to be part of our team — see firsthand the people who deliver exceptional experiences to our customers. We champion diversity and inclusion; therefore, all positions are open to People with Disabilities (PcD). \#WeBuildCareers