Senior Customer Success Analyst

Description

Job Summary: Professional responsible for managing customer relationships and success, building loyalty programs, proposing improvements, and ensuring a positive product experience. Key Highlights: 1. Focus on building and maintaining customer loyalty programs 2. Opportunity to propose continuous improvement in the Customer Success area 3. Management and analysis of engagement metrics and success journeys Description: * Bachelor's degree in Business Administration, International Trade, Marketing, Advertising and Public Relations, Systems Analysis, or related fields; * Experience in customer service; * Knowledge of customer lifecycle processes, such as: Sales, Customer Service, Customer Success, Support, or Customer Relationship Management; * Strong communication skills; * PREFERRED QUALIFICATIONS * Knowledge/experience in the luxury market; * Basic knowledge of Customer Experience; * Develop the customer loyalty program; * Maintain successful customer relationships; * Propose continuous improvement for the Customer Success area; * Continuously evaluate customers in the database to ensure a positive product experience; * Manage and analyze engagement metrics; * Design and manage success journeys; * Prepare departmental presentations; * Conduct brand satisfaction surveys; * Regular interaction with franchises and partner stores; * Analyze product performance data; * Provide support to franchises and partner stores regarding the technical assistance platform; 2511280202191891006