TECHNICAL SUPPORT ASSISTANT N1 (Safe2Pay)

Description

Job Summary: Technical Support Assistant N1 professional to provide customer support, ticket management, problem identification and resolution, reporting, and basic integration support. Key Highlights: 1. Customer support through multiple channels and ticket management. 2. Problem identification and resolution, analysis of critical cases, and reporting. 3. Basic integration support and creation/update of technical processes. A financial institution is seeking a Technical Support Assistant N1 in Nova Santa Rita. Safe2Pay is a company offering online payment solutions, facilitating financial transactions for e-commerce and digital businesses. Focused on security and innovation, the company aims to optimize the purchasing experience for consumers and merchants. **Responsibilities:** Provide customer support via our channels: WhatsApp, Chat, Tickets, Email, and phone. Administer and manage customer interactions and tickets. Identify issues during customer interactions, analyze critical cases, and resolve inquiries. Escalate critical cases to the responsible team and follow up on tickets. Analyze data and generate reports upon client request. Proactively collaborate with other Safe2Pay teams to deliver customer-focused initiatives. Provide basic integration support to developers. Deliver high-quality support to Safe2Pay customers to ensure satisfaction targets are met. Create and update technical processes in the team’s knowledge base. Participate in internal team alignment meetings. Previous experience as Junior Technical Support Analyst, Help Desk Assistant, Level 1 Support Technician, or Customer Support Assistant may indicate suitability for some responsibilities of this position. Bachelor’s degree in progress Required experience **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Profit Sharing * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Birthday Day Off **Additional Information:** * \#UrgentOpening * Contract: Hybrid — Hybrid work model. * Candidates from Esteio, Canoas, Sapucaia do Sul, or São Leopoldo are also eligible for this position. * Duration: Full-time * Schedule: Business hours. Monday to Friday.