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Job Summary: We are seeking a proactive and committed professional to provide IT support in an innovative and collaborative environment, focused on IT solutions. Key Highlights: 1. Conducive environment for learning and professional growth 2. Focus on innovative and sustainable IT solutions 3. Diverse, inclusive team #nofrontiers We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#nofrontiers*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to get closer, share knowledge, and stay updated on company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we are looking for?** * A proactive, committed individual with strong interpersonal skills. **Your day-to-day will include:** * Registering and managing tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation, Microsoft Office Suite, networks, printers and peripherals, as well as maintenance of desktops and notebooks; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the queue to prevent backlogs that could compromise the project’s SLA, while minimizing the number of pending tickets; * Creating and updating the knowledge base, procedures, service scripts, and problem-resolution documentation in the KCS portal. * SharePoint * Basic Active Directory (AD) functions * ERP knowledge **Requirements and Qualifications** * Knowledge of network troubleshooting, microinformatics, software and hardware, Service Desk tools, operating systems, and Microsoft Office Suite. **Preferred Qualifications** * Pursuing a degree in Technology-related fields. * Experience in IT support within healthcare environments. **Working Hours** * Monday to Thursday: 7:30 AM to 4:30 PM; Fridays: 7:00 AM to 4:00 PM. * Work location: Itaigara, Salvador-BA. * Work model: 100% On-site. **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, ensuring your and your family’s health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership program**, encouraging regular exercise * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for language, technology, and online course platforms**, supporting your studies * **Payroll-deductible loans**, with attractive interest rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage, learning more about us, falling in love with what we do, checking out our open positions, and joining this ever-growing team?
