Services Analyst III (2)

Description

Job Summary: Ensure software implementation and maintenance for clients, promoting client satisfaction and project success with autonomy and technical guidance. Key Highlights: 1. Implement and maintain software independently 2. Technically lead projects, ensuring feasibility and identifying risks 3. Master modules and functionalities to propose optimal solutions **Description:** Ensure software implementation and maintenance for clients, aiming to guarantee client satisfaction in TOTVS internal projects and the success of the assigned project. Responsibilities and Duties Perform high-complexity activities across any phase of service delivery and/or project implementation, as well as in solution architecture; Implement and maintain software for clients with minimal guidance and supervision, adhering to the TOTVS Implementation Methodology and department-established processes; Resolve issues related to implementation and operational maintenance, facilitating scope discussions, identifying new customizations, and gathering requirements; Technically lead projects and/or workstreams, ensuring technical feasibility of the solution and identifying risks during service execution; Guide interns, technicians, and junior analysts by clarifying doubts, sharing technical and/or business knowledge, recommending supporting documentation, and, if necessary, conducting training sessions; Analyze, identify, and/or anticipate project issues, escalating and directing actions to the project/department leadership; Identify, suggest, and implement process improvements and/or innovations within the department based on technical and business expertise, formally communicating them to responsible departments; Guide isolated and integrated testing teams in projects through test script methodology; Master modules relevant to your area of expertise/product, their core functionalities, and business rules to propose optimal product solutions to clients; Support project coordinators in developing project schedules and status reports. Requirements and Qualifications Domain knowledge in the area of operation; Knowledge of business rules; Knowledge of TCJI or TCOP; Excel; PowerPoint; Basic Microsoft Project; Completed Bachelor's degree. 2512240202491547941