Customer Service Supervisor - Ipatinga

Description

Job Summary: Citizen Experience is seeking a talented and unconventional Customer Service Supervisor with exceptional skills in processes, communication, and ease in interacting with people to join an exceptional team. Key Highlights: 1. Join an exceptional team with mutual support and creative collaboration 2. Advance your career in an environment full of opportunities and constant challenges 3. Focus on user satisfaction and humanized service Citizen Experience is looking for a **talented Customer Service Supervisor** who is **unconventional**, to join our team. If you possess exceptional process skills, are communicative, and have **ease in interacting** with people, this could be the opportunity you've been waiting for! Here, we are part of an **exceptional team**, where we support each other, **respect**, **contribute to**, **motivate**, and **collaborate** creatively — that’s how the best ideas emerge. If you’re looking to accelerate your career in an environment brimming with opportunities — where acceleration means not only advancing in roles and responsibilities but also facing constant challenges — don’t miss this chance! **Responsibilities and Duties** **Your main responsibilities:** Supervise and coordinate the activities of the customer service team, ensuring excellence in service delivery; Ensure compliance with operational standards, internal policies, and performance targets; Monitor quality indicators and propose actions for continuous improvement; Support team development by fostering a positive and productive work environment; Manage work schedules and align with the unit’s operational demands; Focus on user satisfaction by delivering efficient and humanized service. **Requirements and Qualifications** **Requirements** Completed or nearly completed bachelor’s degree, preferably in management, administration, or related fields; Prior experience supervising teams, preferably in customer service or public service environments; Familiarity with performance management tools and scheduling control; Leadership, communication, organizational, and decision-making skills; Ability to work under pressure and interact effectively with diverse individuals; Proactivity, empathy, and results orientation. **Additional Information** **Additional Information:** **Compensation and Work Schedule** * **Competitive compensation**, aligned with market standards and the professional’s experience. **Work schedule:** * Monday to Friday * 7:41 AM to 5:05 PM **Work location:** **Work location**: UAI Ipatinga \- AV Macapá, Nº 665\-Veneza\-Ipatinga MG **We offer a comprehensive benefits package including:** **Transportation Allowance** (6% deduction) **Birthday Day Off** – a full day just for you to celebrate however you like! **Health Insurance** – co-payment plan; the company covers the employee’s monthly premium. **Dental Insurance** – co-payment plan; the company covers the employee’s monthly premium. **Meal/ Food Allowance** – R$ 25.73 per day for meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because we value your safety and peace of mind. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, making citizens’ lives easier through innovative solutions, greater technology adoption, and enhanced efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople