Diamantina Customer Service Representative

Description

Job Summary: A professional responsible for public service, document screening, processing requests, and providing administrative support—aiming for efficiency and quality. Key Highlights: 1. Greet and guide citizens with clear and accurate information 2. Assist in filling out forms and collecting data 3. Resolve users' questions and issues promptly and effectively Description: * Completed high school education; * Typing proficiency; * Basic Microsoft Office skills; * Experience in customer service is a plus; * Public Service: Greet and guide citizens regarding the various services offered, providing clear and accurate information. * Document Screening: Verify and organize documents required for service delivery, ensuring all requirements are met before directing citizens to appropriate departments. * Request Processing: Assist in completing forms, collecting data, and forwarding requests to relevant departments—for example, ID card (RG), driver's license (CNH), and appointment scheduling. * Administrative Support: Perform administrative tasks such as updating records, archiving documents, and maintaining databases to ensure operational efficiency and accuracy. * Queue and Appointment Management: Organize and manage waiting queues and prior appointments to optimize service flow and reduce citizen waiting time. * Problem Resolution: Resolve users' questions and issues promptly and effectively, delivering courteous and efficient service, escalating complex cases to supervisors when necessary. * Quality Standards Maintenance: Follow company procedures and policies, ensuring compliance with organizational quality and service standards. 2511150202461533072