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Job Summary: The professional will audit installation quality, manage fault correction, train teams, monitor performance indicators, and act as a technical facilitator. Key Highlights: 1. Audit and ensure the quality of installations and maintenance 2. Manage fault correction and train field teams 3. Monitor performance indicators and act as a technical facilitator **Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * **Audit the quality** of new installations and maintenance through on-site or remote technical inspections, ensuring compliance with the deadline of up to D\+10\. * **Update control systems**, thoroughly recording inspection findings in the Technical Portal and the Nonconformity Portal. * **Manage fault correction**, formally notifying third-party companies of identified irregularities to guarantee delivery standards. * **Train field teams**, delivering technical training and refresher courses for partner technicians focused on quality and safety. * **Monitor performance indicators**, preparing and presenting periodic performance reports (KPIs) regarding partner performance. * **Act as a technical facilitator**, clarifying doubts and proposing process improvements for third-party installation procedures. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity in learning about customers, their behaviors and preferences, to meet and exceed their expectations; * Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible in moving beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential:** ------------------------------------------------ * Reside in Governador Valadares \- MG * Completed Technical or Technologist education (Electronics, Mechatronics, Electrical Engineering, Mechanical Engineering, Telecommunications, Informatics, Networks, or Information Technology). * Knowledge of HFC and GPON installation technical procedures. * Must hold a valid driver’s license (CNH) * Intermediate/advanced knowledge of Excel, Word, and PowerPoint * Availability for frequent travel to support contract coverage in other cities across Northern/Eastern MG **Preferred Qualifications:** ------------------ * Teamwork; * Sense of urgency; * Proactivity; * Oral and written communication skills; * Analytical and problem-solving ability **Additional Information** **Job Details** -------------------- * Functional Classification: AO5 * Directorate: DIR REGIONAL OPERACOES * Department: INSTALACAO PP MDO CAPEX MG * Hiring Manager: ALEX GLAUBER DA SILVA VEIGA At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in caring for our employees’ health, well-being, and quality of life! To ensure you have the best experience during your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for years of service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team making everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do, united in our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet and most stable Wi-Fi network, among many other recognitions. We are also Brazil’s 4th most valuable brand (BrandZ). In Brazil, we operate in over 4\.800 municipalities, serving more than 83 million customers. We have led portability net gains for over 5 years, with 1.2 million lines ported in 2022. And more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial** solutions (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining services delivered with social investments in **education and citizenship** projects. **So, is it a match? \#JoinClaro and help us build the new together!
