TELEMARKETING ASSISTANT - Downtown - No experience required

Description

Job Summary: A Telemarketing Assistant professional focused on customer service and basic technical support for connectivity issues, logging and forwarding support tickets. Key Highlights: 1. Customer service via telephone, WhatsApp, chat, and email 2. Basic technical support for common connectivity issues 3. Logging, updating, and closing technical support tickets Human Resources Consulting is seeking a Telemarketing Assistant in Ibirité (Downtown). **Responsibilities:** Customer service via telephone, WhatsApp, chat, and email. Basic technical support for common connectivity issues (no internet, slow connection, unstable Wi-Fi). Guidance on equipment restart procedures (ONU, modem, router). Verification of customer status in the system (blocked account, authentication issues, plan details, payment due dates). Logging, updating, and closing technical support tickets. Escalating unresolved issues to higher-level support teams or field technicians. Handling simple commercial and administrative requests. More in-depth technical diagnosis of connectivity issues: bandwidth consumption, slowness, and recurring disconnections. Resetting, provisioning, and reprovisioning ONUs and customer equipment. Making basic adjustments to service profiles, speed settings, and authentication parameters (in accordance with provider policies). Conducting connectivity tests (ping, traceroute, latency and packet loss verification). Interacting with monitoring systems and OLTs to validate faults. Identifying network, infrastructure, or widespread issues. Previous experience as a Telemarketing Operator, Customer Service Agent, Call Center Assistant, or Telemarketing Analyst may indicate suitability for some of the tasks associated with this position. Currently pursuing a bachelor’s degree. No prior experience required. **Compensation and Benefits:** * Salary: 1,621.00 * Meal Allowance * Fuel Assistance * Transportation Allowance **Additional Information:** * Employment Type: Permanent - On-site * Work Schedule: Part-time * Working Hours: Monday to Saturday, from 3:10 PM to 9:30 PM (alternating days off between Saturday and Sunday).