External Customer Service Agent

Description

Job Summary: Professional responsible for verifying and updating customer records, identifying customer needs, issuing invoices, and performing field services related to water supply, ensuring proper guidance and customer satisfaction. Key Highlights: 1. Field operations focused on customer service and satisfaction 2. Execution of essential sanitation services 3. Contribution to the universalization of water and sewage services We were founded in 2017 with the purpose of **Being the Best Sanitation Company FOR Brazil.** Today, we operate in numerous municipalities and Brazilian states, aiming to help the country achieve universal access to water and sewage services. Our business model is based on concessions and public-private partnerships (PPPs). We are one of the leading sanitation companies in the country, serving communities of all sizes and providing services to millions of people. Innovation, sustainability, value creation, and a focus on customer satisfaction are integral parts of our organizational culture. Join us in driving this transformation! **Work Location:** Rio de Janeiro, RJ (Iguá Rio de Janeiro S.A). **Responsibilities and Duties** * Verify and update customer records in the field using the system; * Identify customer needs, resolve doubts, address issues, provide appropriate guidance, and support business continuity; * Issue and deliver water consumption bills; * Be responsible for maintaining and returning the reading equipment to the department supervisor; * Perform tape-cutting (notification of water supply interruption) and curb-stop cutting (water supply interruption – seal placement), as required and per Service Order (SO); * Perform reconnection after curb-stop cutting and new connections, meeting customer needs; * Conduct meter reading reviews (reviewing readings for accounts – water meters), ensuring accurate information and numbers; * Conduct self-consumption inspections; * Drive company vehicles when external service is required, observing traffic safety rules and regulations; * Perform general curb-stop services, including seal installation as needed for connection regularization; * Comply with internal policies related to quality, environment, compliance, occupational health and safety, among others, pursuing continuous improvement. **Requirements and Qualifications** **Requirements and Qualifications:** * Completed high school education; * Valid and permanent driver's license (Category B) preferred. Proficiency in Microsoft Office suite; collaborative and organized profile. At Iguá Saneamento, we value diversity in all contexts and work to foster an ethical and inclusive culture at all times. As a company and team, we seek equity and respect all forms of diversity (Gender, Disability – PCD, LGBTQIAPN+, Ethnic-racial, Beliefs, and Generations). Join us in this change—we believe in the power of each individuality to drive transformation! **Additional Information** **Our Benefits** --------------------- **Here, we care for our people throughout every stage of their journey as employees. Discover what we offer:** ------------------------------------------------------------------------------------------------------------------- **Health, Well-being, and Quality of Life** ----------------------------------------- * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccination at no cost to employees * Preventive and health-care programs with monitoring for chronic disease patients and promotion of healthy habits * Access to a network of accredited facilities, such as gyms and studios (TotalPass) * Partner network and discounts on products and services * Internal quality-of-life programs: Mente Leve (Emotional Health), Convivendo (support for employees with chronic diseases), Enxuga (healthy habit promotion), and Melhor Maternidade (support for pregnant employees and dependents, and children up to age 2) * Life insurance **Family and Personal Support** --------------------------- * Extended maternity leave (180 days) and paternity leave (20 days) **Food** --------------- * Meal allowance * Cafeteria or meal voucher (depending on operation) * Special Christmas voucher (in the form of a gift basket or food/meal card, depending on the unit) **Mobility** -------------- * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** -------------------------- * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career** ------------------------------ * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were founded with a purpose:****to be the BEST sanitation company FOR Brazil.** Since then, we have become one of the leading companies in the sector nationwide, operating in six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We commit to delivering improved quality of life and public health by providing high-quality treated water supply and sewage collection, removal, and treatment services. In 2024, we were named, for the 8th consecutive year, a Great Place to Work by the consulting firm Great Place to Work (GPTW). More than just a business activity, we view basic sanitation universalization as a large-scale commitment to life, people, the environment, partners, and sustainable development in Brazil. Our way of being is defined by an innovative DNA that fosters a welcoming, respectful, and highly educational environment—generating significant societal impact. Valuing and respecting differences is embedded in our company to promote an ethical and inclusive culture at all times, and to ensure a psychologically safe environment for women, people with disabilities, Black people, LGBTQIA+ individuals, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect across our teams—so join us in this change. We believe in the strength of every individuality to drive transformation! We already have over **2\.500 employees** and are expanding rapidly—with even greater prospects ahead! Have you ever wondered about your purpose and what story you want to write for your life and career? Have you always dreamed of playing a leading role in your career and impacting thousands of lives? You can be part of it! **\#VemSerIguá** Let’s build a better future—together, Iguá Saneamento.