Commercial Supervisor

Description

Job Summary: You will lead and develop an Inside Sales team, ensuring operational commercial excellence, results analysis, and continuous improvement of sales funnels. Key Highlights: 1. Lead and develop a team of commercial consultants/inside sales representatives 2. Manage call funnels (inbound and/or outbound) with a focus on speed of contact, cadence, argumentation, and stage-by-stage conversion 3. Focus on continuous improvement and analysis of funnel metrics **Job Description:** ---------------------- You will lead the Inside Sales operation and call funnels, ensuring rhythm, quality, conversion, and predictability of results. This position is ideal for someone who values well-structured commercial routines, data-driven decision-making, continuous improvement, and close leadership of the team. Your responsibilities will include: \- Leading and developing the team of commercial consultants/inside sales representatives (routine, discipline, performance, and culture). \- Managing call funnels (inbound and/or outbound), with a focus on speed of contact, cadence, argumentation, and stage-by-stage conversion. \- Implementing and sustaining management routines: daily stand-ups, 1:1 meetings, weekly pipeline reviews, performance meetings, and action plans. \- Monitoring and optimizing funnel metrics: contacts/day, attempts per lead, SLA for first contact, connection rate, appointments scheduled, attendance rate, stage-by-stage conversion, enrollment rate, average deal size, CAC/ROI per channel (where applicable). \- Ensuring high-quality, consultative communication focused on education (understanding career stage, pain points, goals, and course fit). \- Collaborating closely with Marketing and Product/Academic teams to improve lead quality, messaging, campaigns, nurturing sequences, and value proposition narratives. \- Training and standardizing scripts, objections handling, playbooks, cadences, and qualification criteria. \- Conducting call listening sessions and audits (call coaching), providing structured feedback and individualized improvement plans. \- Operating CRM and telephony/dialer tools, ensuring funnel hygiene (activities, stages, reasons for loss, forecasts). \- Ensuring adherence to best practices and compliance (LGPD, consent, ethical outreach, and respect for students). **Mandatory Requirements:** ------------------------------ * Prior experience as a supervisor/coordinator of Inside Sales/Call Funnel (education industry experience is a plus but not required). * Proven experience managing pipelines, targets, team coaching, and cadence routines. * Strong proficiency with CRM systems (e.g., Clint, HubSpot, Salesforce, Pipedrive, RD Station CRM) and funnel metrics. * Analytical capability to identify bottlenecks and execute improvements (process, messaging, cadence, channels). * Clear communication, firm yet human leadership, with a focus on people development. * Availability to work onsite in Rio de Janeiro. **Preferred Qualifications:** -------------------------- * Experience selling educational services (postgraduate programs, short courses, online learning). * Experience with dialers, list management, and contact rate optimization strategies. * Familiarity with SPIN, NEPQ, GPCT, BANT, or other consultative methodologies adapted to education. * Experience building playbooks, defining SLAs with Marketing, and establishing MQL/SQL qualification criteria. * Experience managing multichannel cadences (WhatsApp + phone + email). **Employment Type:** -------------------------- PJ (Individual Contractor) **PwD (Persons with Disabilities):** -------- YES **Work Location:** ---------------------- Barra da Tijuca/RJ