Junior Support Technician

Description

Job Summary: Junior support professional responsible for logging and managing Level 1 and Level 2 tickets, providing support for systems and hardware, and updating the knowledge base. Key Highlights: 1. Operating system support and software installation 2. Desktop and notebook maintenance 3. Creation and updating of knowledge base and procedures Profile: Junior Support Technician Scope: Your daily responsibilities will include: Logging and managing tickets, handling Level 1 and Level 2 requests; Providing support for operating systems and software installation, Office Suite, networks, printers, and peripherals, as well as desktop and notebook maintenance; Performing directory mapping, configuring POP/Exchange email, Lotus Notes, user profiles, VPN, Active Directory, SharePoint, and IP settings; Monitoring, responding to, and updating tickets in the database to prevent queue buildup that could compromise the project’s SLA, while minimizing ticket backlog; Creating and updating the knowledge base, procedures, service scripts, and problem-resolution documentation on the KCS portal; ERP knowledge. Requirements and Qualifications: Completed high school education Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, and Office Suite. Address: Avenida das Américas Nº 500 \- Shopping Downtown \- Rio de Janeiro \- RJ Period: 03/16/2026 to 04/12/2026 \- Monday to Friday, 08:00 to 17:00 Job Type: Full-time, Permanent CLT, Temporary, Freelance / PJ Contract Duration: 1 month Compensation: R$2\.460,00 per month Work Location: On-site