Collections Assistant

Description

Job Summary: A collections professional responsible for negotiating debts, recovering delinquent patients, and maintaining up-to-date records, with a focus on results. Key Highlights: 1. Collect payments from patients and recover delinquent accounts 2. Negotiate debts and propose regularization plans 3. Update information in the CRM and control spreadsheets **Main Responsibilities:** * Collect payments from **active patients** (outstanding installments). * **Recover delinquent/inactive patients**. * Contact via WhatsApp, phone, and in person when necessary. * Negotiate debts and propose regularization plans. * Update information in the **CRM and control spreadsheets**. * Support the sales team when reactivation opportunities arise. **Requirements:** * Experience in collections or negotiation. * Strong communication skills, firmness, and organizational ability. * Proficiency with WhatsApp, Excel, and systems. * Responsible, proactive, and results-oriented profile. **Preferred Qualifications:** * Experience in collections. Employment Type: Full-time CLT Compensation: R$1.621,00 - R$3.000,00 per month Benefits: * Dental insurance * Company-provided mobile phone * Transportation allowance Work Location: On-site