SENIOR CUSTOMER SUCCESS ANALYST

Description

Job Summary: Senior Customer Success Analyst at a technology company, responsible for onboarding, account management, retention, expansion, and collaboration with internal teams. Key Highlights: 1. Focus on strategic onboarding and portfolio customer follow-up 2. Engagement monitoring and identification of growth opportunities 3. Collaboration with internal teams for product improvements and strategies Technology sector companies are seeking a Senior Customer Success Analyst in Niterói. **Responsibilities:** Conduct strategic onboarding and manage the customer portfolio, ensuring platform adoption and usage. Monitor engagement, identify churn risks, and explore growth opportunities, proposing actions focused on retention and expansion. Lead meetings, trainings, and presentations for customers, both in-person and online. Analyze metrics, ROI, and success indicators, preparing reports and action plans. Manage the portfolio with emphasis on contract expansion, renewal, and revenue retention. Collaborate with internal product, support, and sales teams to contribute to product enhancements and multichannel strategies. Previous experience as a Customer Success Manager, Customer Experience Specialist, Customer Relationship Consultant, or Customer Retention Analyst may indicate alignment with some activities of this role. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract type: Hybrid \- Hybrid work model. * Candidates from São Gonçalo, Rio de Janeiro, or Duque de Caxias are also eligible for this position. * Duration: Full-time * Working hours: Monday to Friday, from 09:00 to 18:00\.