Senior Product Assistant

Description

Job Summary: Support the execution and management of demands for the AvaliaInove product, ensuring quality, efficient customer service, and support for educational data analysis to drive continuous improvement. Key Highlights: 1. Working on an innovative and strategic product for educational data analysis. 2. Opportunity to enhance processes and optimize routines. 3. Focus on data analysis, demand management, and customer support. Inove Ideias e Soluções is a national reference in technology and intelligence services, connecting innovation, data, and efficiency to transform the operations of companies and public agencies across Brazil. With over 25 years of experience, we are a holding company comprising established firms in the Information Technology and printing solutions markets—such as Dady Ilha, Mac ID, and Bradok—serving both public (Federal, State, and Municipal) and private sectors nationwide. Our purpose is to deliver tailored solutions by integrating technology, strategic information, and operational excellence to generate quality, efficiency, and cost optimization for our customers. **Job Mission:** Support the execution and management of demands related to the AvaliaInove product, ensuring delivery quality, efficient customer service, and support for educational data analysis—contributing to the solution’s continuous improvement and strategic decision-making. **Responsibilities:** * Execute demands related to the AvaliaInove product, promptly and systematically addressing customer requests to ensure service quality and satisfaction; * Monitor the processing of assessment instruments, tracking each stage of the workflow to ensure correct execution and timely delivery of results; * Support educational data analysis by organizing and validating information to contribute to indicator generation and decision-making support; * Organize and prioritize demands per client, ensuring deadline compliance and alignment with stated requirements; * Serve as the first-level technical contact point, providing customers with solution usage support and initial issue resolution; * Ensure clear and efficient communication between customers and internal teams, guaranteeing accurate recording and transmission of information. * Support continuous improvement of product-related processes by identifying opportunities for optimization and routine organization. **Technical Requirements:** * Currently pursuing or having completed a bachelor’s degree in Project Management, Information Technology, Data Analysis, or related fields; * Minimum 1 year of experience in product, technology, or support roles; * Intermediate proficiency in Microsoft Office, with emphasis on Excel (formulas, pivot tables, and data handling); * Basic experience in data analysis and validation; * Strong organizational, prioritization, and multitasking skills. **Preferred Qualifications:** * Familiarity with agile methodologies (Scrum, Kanban); * Experience with ticketing or demand management tools; * Hands-on experience providing technical support for educational systems or digital platforms; * Knowledge of data modeling or educational indicators; * Proficiency in Power BI for report and dashboard development. **Behavioral Competencies:** * Organization and attention to detail to ensure delivery quality and information consistency; * Proactivity, with emphasis on problem resolution and anticipation of needs; * Strong verbal and written communication skills to ensure clarity in customer interactions and internal team collaboration; * Teamwork capability, fostering collaboration and cross-departmental alignment; * Adaptability, with ability to manage change and concurrent demands; * Analytical capability, focused on data interpretation and decision-making support.