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Job Summary: As a Vehicle Sales Consultant, you will serve as a brand ambassador, delivering a differentiated and exceptional purchasing experience aimed at customer loyalty and referrals. Key Highlights: 1. Excellent and delightful customer service 2. Focus on building long-lasting relationships 3. Opportunity to become a brand ambassador We are a multi-brand group engaged in the sales of new and used vehicles, accessories, vehicle financing consortia, fleet management, insurance, after-sales services through our network of dealerships, and vehicle leasing (mobility). We seek a **Vehicle Sales Consultant** to act as a brand ambassador, delivering a differentiated and exceptional purchasing experience for each customer—through excellent and delightful service, combined with effective sales, negotiation, and prospecting techniques—offering customized solutions that exceed expectations and thereby building long-lasting relationships resulting in customer loyalty and referrals to Group NewChase dealerships, as well as achievement of business goals. If you are agile, delight customers, and value excellence in results, join our ***team***! ***We are Group NewChase—and we grow together!*** **Responsibilities and Duties** * Provide customer service either in the showroom or digitally/via phone calls, applying the manufacturer’s standard methodology with a friendly, enthusiastic, and courteous attitude, backed by solid product knowledge; identify customer needs and present the full range of products and benefits to ensure deal closure and achievement of Commercial Directorate-set targets. * Achieve monthly sales targets while balancing volume, CSI (Customer Satisfaction Index), profitability, accessories, F\&I, and services—contributing to both Group and individual objectives. * Identify customer needs and offer suitable solutions, including vehicle demonstrations and test drives, negotiating payment terms, pricing, and delivery timelines—thereby finalizing sales and meeting area management-set goals. * Prospect new customers using digital tools and/or phone calls—including social media, email marketing, and other online platforms—to reach potential customers, and conduct proactive outreach to qualified leads, delivering personalized, consultative service. * Daily manage and monitor your schedule via the corporate Customer Relationship Management (CRM) system. * Monitor the sales funnel, tracking all stages of the sales process—from initial prospecting to deal closure. * Analyze sales funnel data to identify bottlenecks and improvement opportunities, adjusting strategies accordingly; segment customers based on their stage in the sales funnel and personalize approaches and communications to maximize conversion chances. * Record daily in the corporate system the full history of all customer interactions (phone, email, showroom, reception, qualification, vehicle presentation, test drive, negotiation, delivery, portfolio management, and unsuccessful sales), including reasons and follow-ups—to maintain updated records and generate data for future performance analysis. * Prepare sales proposals via the corporate system, ensuring product availability in stock, transit, and monthly plans, following internal departmental guidelines—providing customers with accurate negotiation information to enhance satisfaction and secure expected departmental outcomes. * Monitor the entire sales process (license plate registration, accessory installation, trade-in handling where applicable), track customer payments, ensure adherence to agreed delivery timelines, and safeguard full customer satisfaction. * Oversee vehicle deliveries, guaranteeing customer satisfaction. * Represent Group NewChase dealerships at trade fairs, events, and new product launches, promoting brand vehicles and services. * Monitor automotive market trends, emerging technologies, and competitor activities to identify business opportunities and suggest actions to increase departmental competitiveness. * Complete manufacturer and Group classroom and web-based training courses per the Human Resources Directorate’s training schedule, ensuring certification and maintenance of the manufacturer-defined performance index. * Perform other tasks assigned by the area manager. **Requirements and Qualifications** **You:** * Have completed high school; * Hold a Category B driver’s license; * Have customer service experience; * Possess knowledge of sales and negotiation techniques. *The \#GroupNewChase is where you belong!* **Preferred qualifications include:** * Experience in dealership commercial operations; * Familiarity with corporate systems Apollo and Syonet. **Additional Information** **What We Offer:** * Market-competitive salary; * Health insurance plan; * Dental insurance plan; * Meal or food allowance; * Transportation allowance; * Life insurance; * Wellhub (formerly Gympass)—extendable to up to 3 dependents; * Free telemedicine—extendable to spouse, children; * Psychological support—extendable to spouse, children; * Discounts on undergraduate, graduate, MBA, and 100% online English courses; * Corporate University; * Long-service recognition program; * Pregnancy care program. **WE ARE GROUP NEWCHASE AND WE GROW TOGETHER** We are a national mobility group excelling in the automotive market for over 30 years, with continuous service excellence and growth. Our journey began in 1991 in Vitória da Conquista/BA, and today we operate across 8 Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our operations, currently operating over 40 dealerships representing Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Seminovos. Additionally, we operate the Customer Retention Center—the Group’s dedicated hub for digital strategy and monitoring. Explore our official website to learn more about our journey: https://www.gruponewchase.com.br/. **HERE AT THE GROUP YOU’LL FIND:** * A welcoming and diverse work environment; * Continuous professional and personal development; * Professional development programs. **JOIN US IN WRITING THIS STORY!** Group NewChase stands out for its relentless pursuit of innovation and humanization, concentrating all efforts on one core purpose: “Delivering and providing our customers, employees, and partners with the best possible outcomes—recognized for our DNA of \#SpeedandQuality” We are market leaders across every brand we represent!
