Account Manager

Description

Job Summary: Professional to develop and manage a client portfolio, prospect new business opportunities, and strengthen commercial relationships in the hospitality sector. Key Highlights: 1. Join a globally expanding hotel group 2. Focus on employee growth and development 3. A positive, diverse, and inclusive environment with social and environmental policies Vila Galé is seeking an Account Manager to join its team. Vila Galé is the second-largest Portuguese hotel group and the largest resort chain in Brazil, experiencing strong expansion with 52 hotels: 34 in Portugal, 13 in Brazil, 4 in Cuba, and 1 in Spain. We invest in the growth and development of our employees and teams through innovation, loyalty, ambition, accessibility, freedom, and effectiveness. We guarantee service quality by valuing our employees—with smiles and dedication—always being CLOSE TO YOU! **MISSION:** Ensure maintenance and development of the client portfolio through regular visits and monitoring of each company's needs and satisfaction levels, fostering solid and long-lasting relationships. Prospect new clients in the Rio de Janeiro market according to internal metrics, contributing to achieving established commercial targets. **MAIN RESPONSIBILITIES:** Execute the full sales process, including mapping potential clients, prospecting, and acquiring new business; Develop and retain clients through continuous relationship-building and systematic portfolio management; Analyze competitors and market conditions to contribute to defining commercial strategies; Organize, update, and maintain records of travel agencies and active clients within the portfolio; Manage all stages of the commercial process, including client contact, proposal preparation, network registration, and negotiation follow-up; Organize and support client-facing initiatives and events, such as workshops, institutional presentations, and commercial activities; Conduct internal and external relationship activities—including visits, calls, lunches, site inspections, and networking actions—to strengthen ties between hotels and clients; Monitor quotations for Groups and Events under responsibility; Prepare performance tracking reports and activity accountability reports for commercial operations; Record visits, negotiations, contracts, and other commercial information in the CRM system; Conduct visits and provide service to travel agencies in the states of Rio Grande do Norte (RN) and Paraíba (PB). **YOUR PROFILE:** Previous experience in the Commercial area, preferably within the hospitality segment; Familiarity with the markets of RN and PB states; Completed undergraduate degree; Intermediate proficiency in Microsoft Office Suite and CRM platforms; Personal vehicle available for external visits. **WHAT TO EXPECT FROM VILA GALÉ:** Beyond integration into a dynamic company committed to social and environmental causes and valuing its employees, you can expect: Health Insurance (after probation period); Meal Allowance; Kilometer Reimbursement; Annual Performance Bonus; Internal Training Academy (e-learning, in-person, and intensive programs); National and international exchange and mobility programs; Internal initiatives and programs (such as cross-training, mentoring, development labs, and more); Access to partner discount catalog; Discounts on products and services, extendable to family members; Complimentary stays; Internal motivation, training, and celebration events; Christmas and Birthday offers; Baby Kit for new parents; Uniform laundry service; Varied buffet offerings at the hotel; Integration into a positive, diverse, and inclusive environment; Social and environmental responsibility policies. All our job openings are open to people with disabilities and without any form of discrimination. We value diversity and inclusion within our team! Benefits and programs mentioned are subject to applicable contracts and/or internal regulations.