Commercial Analyst

Description

Job Summary: Commercial Analyst for customer service, lead qualification, and contract closing, with emphasis on communication and goal achievement. Key Highlights: 1. Active customer service and sales via phone/WhatsApp 2. Humanized and growing work environment 3. Focus on technical excellence and genuine customer service **Position: Commercial Analyst \- Customer Service** **Location: Aldeota, Fortaleza/CE** **Employment Type: Full\-time** **Compensation: Salary \+ commission** **Work Mode: On\-site** **ABOUT THE OFFICE:** MSBittencourt Advocacia is a law firm with 13 years of experience, specializing in Social Security Law, Labor Law, and Health Law. Our mission is to ensure every individual has real access to justice through service that combines genuine care, unwavering ethics, and technical excellence. If you have proven experience in customer service via phone and WhatsApp, energy to work toward goals, and the ability to build genuine connections with people, this position is for you. **YOUR RESPONSIBILITIES** \- Make proactive calls to leads \- Continue customer service and close contracts via WhatsApp \- Qualify leads and present the firm’s solutions \- Achieve daily and monthly conversion targets \- Record interactions in internal tools **MANDATORY REQUIREMENTS** \- Proven experience in telephone sales and/or commercial customer service via WhatsApp \- Prior experience at high\-volume commercial companies \- Clear, concise, and empathetic verbal and written communication \- Proficiency with digital tools and WhatsApp Business \- Ability to work with targets and maintain a high contact cadence. **Attention: Candidates without telephone sales experience will not be considered for this selection process.** **PREFERRED QUALIFICATIONS** \- Experience with dialing tools and CRM systems \- Experience selling intangible services — consultative profile: ability to listen before selling **WHAT WE OFFER** \- Fixed salary \+ performance\-based commission \- Humanized and growing work environment \- Appropriate tools for your daily routine \- Close management and support for professional development. **To apply for this position, click the link below and complete the job application form:** https://forms.gle/cf2djXGqv799xVxw7 Employment Type: Full\-time Compensation: R$1\.621,00 \- R$5\.000,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On\-site