SALES SUPERVISOR

Description

Job Summary: The Sales Supervisor leads, motivates, and trains the frontline team to achieve exceptional results and ensure service standards. Key Highlights: 1. Strategic leadership of the sales and customer service team 2. Human-centered people management with a focus on performance indicators 3. Continuous team development and improvement of the customer experience **Sales Supervisor Position** **Job Description:** Sales Supervisor \- Rio de Janeiro / Metropolitan Region A well-established retail group in the Lagos Region, operating in direct sales, distribution, and industrial manufacturing, seeks a professional to join the team. **Location:** Rio de Janeiro / Metropolitan Region / RJ **Working Hours:** Monday to Friday, from 08:00 to 18:00\. **Compensation:** Fixed salary \+ Benefits package **Expected Start Date:** May **Position Context and Mission:** A well-established retail group in the Lagos Region, operating in direct sales, distribution, and industrial manufacturing. The Sales Supervisor is the strategic driver of the unit, responsible for leading, motivating, and training the frontline team to achieve exceptional results. Their mission is to ensure the group’s service standards are executed flawlessly, transforming targets into reality through human-centered people management and close attention to key performance indicators. They serve as the bridge between management and operations, safeguarding harmony in the sales environment and fostering customer loyalty in the Lagos Region. Main Responsibilities * **Team Leadership:** Supervise the sales and customer service team, guiding them on approaches, individual and collective goals. * **KPI Management:** Monitor daily sales volume, average transaction value, conversion rate, and strategic product targets. * **Training and Development:** Identify competency gaps and deliver quick on-the-floor training sessions on sales techniques and product knowledge. * **Quality Control:** Ensure merchandise presentation (merchandising) and sales area cleanliness meet impeccable standards. * **Conflict Resolution:** Address critical situations involving customers or team members, ensuring swift and diplomatic resolutions. * **Feedback and Performance:** Conduct regular alignment meetings and ongoing feedback sessions to maintain team engagement and high performance. Requirements and Qualifications * **Education:** Bachelor’s degree in Business Administration, Commercial Management, or related fields (currently pursuing acceptable). * **Experience:** Proven experience in leadership roles within retail environments involving direct customer interaction. * **Skills:** Proficiency in negotiation techniques, sales closing, and excellence in customer service. * **Profile:** Assertive communication, emotional intelligence, results orientation, and ability to make decisions under pressure. Preferred Qualifications * **Regional Knowledge:** Prior experience in the Lagos Region retail sector, including understanding of local consumer behavior and seasonal patterns. * **Digital Strategy:** Familiarity with tools such as Citel and ERP, and experience using WhatsApp Business for proactive prospecting. * **Process Orientation:** Proactivity in suggesting improvements to the sales workflow to optimize team time and enhance customer experience.