Hotel Reception Supervisor

Description

Job Summary: Supervise daily front desk operations, lead and train the team, ensure excellence in customer service, and resolve conflicts. Key Highlights: 1. Leadership and reception team development 2. Focus on customer service excellence and conflict resolution 3. Operational coordination and compliance assurance Supervise daily front desk operations (check\-in/check\-out), lead, train, motivate, guide, and evaluate team performance by providing constructive feedback, ensure excellence in customer service, and resolve conflicts. Responsible for monitoring revenue, maintaining area organization, and ensuring adherence to internal policies. Address requests, inquiries, and complaints promptly and professionally, with a focus on maximizing guest satisfaction (Guest Relations). Verify payments, postings, daily cash closing, and ensure data accuracy. Coordinate with Housekeeping (cleaning), Maintenance, and Reservations departments to guarantee room availability. Inspect team presentation (uniform/hygiene) and front desk organization. Ensure information flows effectively between management and the team, keeping everyone aligned. \- Requirements: Previous experience as a hotel front desk supervisor; knowledge of hotel systems, preferably ERBON; leadership, communication, proactivity, and conflict management skills; flexible availability (6x1 rotating schedule); fluency in foreign languages — Spanish and English; valid Brazilian driver's license (CNH B). Employment Type: Full-time CLT Compensation: R$2\.453,00 \- R$3\.434,00 per month Benefits: * Food allowance * Corporate partnerships and commercial discounts * Commuter pass Work Location: On-site