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Job Summary: We are seeking a professional to manage operations, finance, inventory, sales, and team activities, while delivering exceptional customer service and driving results in a human-centered and innovative environment. Key Highlights: 1. Work environment that values initiative and professional growth. 2. Opportunity to manage teams and processes within an integrated healthcare hub. 3. Focus on financial, commercial, and inventory management, as well as customer service. Job Description We are people who care for people. Each of us has unique characteristics, stories, and qualities—but all united by the same purpose: to live life to the fullest. We take pride in our history, so we strive to do our best today without losing sight of tomorrow. If you value humanity, integrity, customer focus, outstanding performance, sustainability, and innovation in every solution you deliver, join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of change. Our excellent organizational climate features highly engaged individuals committed to delivering top-tier results—and abundant opportunities for your professional growth. Come check it out! Responsibilities and Duties **Financial Management and Operational Controls** * Perform daily cash register closings, ensuring accurate updates to the store’s financial system and compliance with transaction records. * Ensure availability of change currency for customer service, managing the cash float. * Conduct internal financial audits, analyzing discrepancies and ensuring adherence to company procedures. * Review and organize operational and financial documents (cancellations, exchanges, returns, Libercard, card receipts), identifying inconsistencies and ensuring traceability. * Archive fiscal documents and receipts properly, keeping them readily available for inspections and audits. **Commercial Management and Visual Merchandising** * Execute the *Monthly Operations Book*, ensuring correct implementation of commercial strategies and sales displays (islands, mannequins, checkout areas, gondola ends). * Ensure assembly and availability of promotional kits according to active campaigns. * Implement store-level commercial negotiations, ensuring proper use of promotional materials (clip strips, wobblers, gondola ends, etc.). * Ensure correct and visible pricing across all products, per commercial policies. **Inventory Management and Loss Prevention** * Conduct periodic partial inventories, keeping stock updated and correcting discrepancies arising from stockouts, breakages, or theft. * Monitor and support execution of the store’s full inventory, ensuring data accuracy. * Supervise inspection of expiring products, guiding the team on removal, return, or relocation per internal guidelines. * Ensure adequate replenishment of departments, preventing stockouts and excess inventory. **Operations Management and Store Organization** * Ensure overall store organization—maintaining cleanliness, layout, replenishment, product display, and visual standards. * Monitor customer service flow, ensuring speed, service quality, and compliance with network service standards. * Directly engage in customer service—resolving incidents and complaints, and guaranteeing a positive shopping experience. **People Management and Team Development** * Manage the store team—including scheduling, task assignment, performance monitoring, and conflict resolution. * Conduct weekly and monthly feedback sessions with the team based on analysis of individual and collective KPIs and results. * Deliver ongoing training to the team covering topics such as customer service, sales techniques, system usage, performance indicators, and operational procedures. * Serve as a technical and behavioral role model, fostering engagement, operational discipline, and results orientation. **KPI Management and Planning** * Analyze store performance reports and KPIs (sales, losses, productivity, service, targets), tracking result trends. * Develop and execute the store’s annual strategic plan, grounded in historical KPI data, corporate goals, and improvement opportunities. * Define action plans to exceed targets, improve outcomes, and correct operational deviations. Requirements and Qualifications * Degree in Pharmacy, Business Administration, or related fields. * Proficiency in Microsoft Office suite. * Experience leading teams and organizing administrative processes. * Experience in sales and customer service. Additional Information BENEFITS: * Meal allowance (per collective bargaining agreement); * Transportation allowance; * Health insurance (eligibility subject to location and position); * Dental plan (voluntary enrollment); * Life insurance and funeral assistance; * Online therapy platform; * Pregnancy program; * EducaMais — Wellhub education platform offering exclusive discounts for employees and dependents; * Pague Menos Corporate University with courses and training — Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy agreement (Epharma) with payroll deduction discount; * Wellhub agreement — exercise platform. Selection Process Steps * Step 1: Registration**1**Registration * Step 2: Behavioral Assessment**2**Behavioral Assessment * Step 3: Store Manager Assessment**3**Store Manager Assessment * Step 4: HR Interview**4**HR Interview * Step 5: Manager Interview**5**Manager Interview * Step 6: Hiring**6**Hiring JOIN OUR GIANT TEAM — WORK AT THE PHARMACY NETWORK THAT MATCHES BRAZIL’S SIZE In the history of the **Pague Menos and Extrafarma Pharmacy Network**, health and wellbeing are both origin and purpose. For us, promoting access to healthcare means freedom and dignity. We are a Brazilian company built by people passionate about people. Present in all states of the country, we are giants—and diverse—by nature! Our story began in 1981, when we opened our first store in Fortaleza-CE. Through **human-centered values**, **performance excellence**, **customer focus**, **sustainability**, **integrity**, and **innovative solutions**, we became Brazil’s second-largest pharmacy network. Our business model focuses on selling health- and wellness-related products and services to our customers. We operate in the specialty retail market under the *drugstore* concept. We aim not only to be a pharmacy network but an **integrated healthcare hub**. Thus, since 2016, we have implemented Clinic Farma—a pharmacist-led consultation service where customers receive personalized treatment follow-up in equipped, comfortable rooms. Today, we are over 25,000 giants united by one purpose: to ensure quality healthcare access across Brazil—so more people can **live life to the fullest**. If you love serving others and are someone who cares for people, become a Giant! Here, those who believe and work grow. Job Type: Full-time, Permanent CLT Benefits: * Medical assistance * Dental assistance * Profit-sharing program * Life insurance * Food allowance * Meal allowance * Transportation allowance Work Location: On-site
