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Job Summary: Professional to manage store operations, including finance, sales, inventory, organization, and team development. Key Highlights: 1. Protagonist and agent of transformation in the workplace 2. Significant growth opportunities 3. Focus on human appreciation, integrity, and innovation We are people who care for people. Each one with unique characteristics, stories, and qualities, yet all united by the same purpose: to live life fully. We are proud of our history, which is why we strive to do our best today while keeping an eye on tomorrow. If you value human appreciation, integrity, customer focus, achievement of results, sustainability, and innovation in solutions in everything you do, join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of transformation. We have an excellent organizational climate with engaged people committed to delivering outstanding results, as well as significant growth opportunities for you. Come check it out! **Responsibilities and Duties** ### **Financial Management and Operational Controls** * Perform daily cash register closings, ensuring accurate updates to the store’s financial system and compliance with transaction records. * Ensure availability of change money for customer service, managing the cash float. * Conduct internal financial audits, analyzing discrepancies and ensuring adherence to company procedures. * Verify and organize operational and financial documents (cancellations, exchanges, returns, Libercard, credit card receipts), identifying inconsistencies and ensuring traceability. * Properly archive fiscal documents and receipts, keeping them available for inspections and audits. ### **Sales Management and Visual Merchandising** * Execute the *Monthly Operations Manual*, ensuring correct implementation of sales strategies and product displays (islands, mannequins, checkout areas, gondola ends). * Guarantee assembly and availability of promotional kits according to current campaigns. * Implement store-level commercial negotiations, ensuring proper use of promotional materials (clip strips, wobblers, gondola ends, among others). * Ensure correct and visible pricing across all products, in accordance with commercial policies. ### **Inventory Management and Loss Prevention** * Conduct periodic partial inventories, maintaining up-to-date inventory records and correcting discrepancies arising from stockouts, breakages, or theft. * Monitor and support execution of the store’s full inventory, ensuring data accuracy. * Supervise verification of products nearing expiration, guiding the team on removal, return, or relocation per internal guidelines. * Ensure appropriate replenishment of sections, preventing stockouts and excess inventory. ### **Operations Management and Store Organization** * Ensure overall store organization, maintaining cleanliness, layout, replenishment, product display, and visual standardization. * Monitor customer service flow, ensuring agility, service quality, and compliance with the chain’s service standards. * Directly engage in customer service, resolving incidents and complaints and guaranteeing a positive shopping experience. ### **People Management and Team Development** * Manage the store team, including shift scheduling, task distribution, performance monitoring, and conflict resolution. * Deliver weekly and monthly feedback to the team based on analysis of indicators and individual and collective results. * Conduct ongoing training for the team covering topics such as customer service, sales techniques, system usage, performance indicators, and operational procedures. * Serve as a technical and behavioral reference, promoting engagement, operational discipline, and results orientation. ### **Performance Indicator Management and Planning** * Analyze store performance reports and indicators (sales, losses, productivity, service, targets), tracking result evolution. * Develop and execute the store’s annual strategic plan, based on historical indicator data, corporate goals, and improvement opportunities. * Define action plans to exceed targets, improve results, and correct operational deviations **Requirements and Qualifications** * Degree in Pharmacy, Business Administration, or related fields. * Proficiency in Microsoft Office suite; * Experience leading teams and organizing administrative processes; * Experience in sales and customer service. **Additional Information** BENEFITS: * Meal allowance (per collective bargaining agreement); * Transportation allowance; * Health insurance (eligibility subject to location and position); * Dental plan (voluntary enrollment); * Life insurance and funeral assistance; * Online therapy platform; * Pregnancy program; * EducaMais – discounted education platform (Wellhub) with exclusive discounts for employees and dependents; * Pague Menos Corporate University offering courses and training – Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy agreement (Epharma) with payroll deductions; * Wellhub agreement – exercise platform. In the history of **Pague Menos**, health and wellbeing are both origin and purpose. Promoting access to healthcare means expanding freedom, care, and quality of life for millions of Brazilians. We are a Brazilian company built by people who do good and are committed to delivering healthcare with love to all Brazilians. We operate in every state of the country and today have nearly **1.700 stores and over 28,000 employees**, forming a diverse community that grows together and delivers real impact in people’s lives. Our story began in 1981 with the opening of our first store in Fortaleza (CE). Since then, we have grown steadily, grounded in valuing people, focusing on customers, sustainability, integrity, achieving results, and innovating in healthcare solutions. Today, we are the **second-largest pharmacy chain in Brazil**, the result of a strategy combining efficiency, customer proximity, and strengthening our pharmaceutical consulting services. Our business model integrates products, services, and continuous care. We operate in specialty retail under the *drugstore* concept and have evolved into an integrated health *hub*. Working here means being part of an environment that values diversity, encourages authenticity, and believes in the power of collaboration. It’s a place to grow, contribute, and make an impact every day. Let’s go together?
