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Job Summary: Professional responsible for maintaining the IT infrastructure—including hardware, software, network, and telephony—to ensure operational continuity and user satisfaction. Key Highlights: 1. Maintain the unit's technology and network infrastructure. 2. Provide technical support to users and log service requests. 3. Assist with software installation and manage IT inventory. **COME TRANSFORM LIVES—INCLUDING YOUR OWN.** **ESTÁCIO MACAÉ** is an educational brand committed to shaping and transforming lives through education. After all, promoting access to quality education enables meaningful impact across society. Here, our team members find a welcoming environment with ample opportunities for professional growth. Bring your talent and commitment—and join this team! **Responsibilities and Duties** **Your main challenges as an** **IT Technician I** **are:** * Maintain the unit’s technology infrastructure—including hardware, software, computer networks, and telephony—in optimal working condition to ensure functional operation of equipment and systems, as well as user satisfaction. * Maintain the unit’s network infrastructure; continuously monitor internal communications to guarantee seamless operation of academic and administrative networks. * Monitor and identify issues in data and voice communication by tracking data and information flow, ensuring reliable internal and external communication for the unit. * Perform preventive and corrective maintenance on the IT infrastructure through planned corrective maintenance and ad-hoc maintenance requests handled via the Shared Service Center. * Provide first-level technical support to users (on-site and remote). * Respond to and log IT service requests. * Support software and operating system installation and updates. * Perform basic backup routines and file organization. * Assist with IT equipment inventory control. **Requirements and Qualifications** **We seek a professional with:** * Completed high school (technical or undergraduate studies in IT preferred); * Basic knowledge of computing (hardware, software, and operating systems); * Basic knowledge of Windows and Microsoft Office; * Fundamental understanding of computer networks; * Ability to quickly learn new technologies; * Strong communication and organizational skills; * Capacity to work effectively in teams; * Proactivity and a strong sense of responsibility; **Additional Information** Work Location: Estácio Macaé Campuses Work Schedule: Monday to Friday, 1:48 PM to 10:00 PM; Saturdays, 9:00 AM to 1:00 PM We believe in the excellence of our education and therefore prioritize graduates from our institutions in our selection processes. Greater inclusion: This position is also open to people with disabilities (PwDs). **DIVERSITY: Estácio values diversity, and the additional information you provide in the diversity fields is very important to us—please be sure to complete it.** **AT ESTÁCIO, WE REVEAL THE BRIGHTEST IN EVERYONE.** We are one of the largest and most respected institutions in Brazil’s education sector. For over 50 years, we have provided large-scale access to quality education nationwide. We operate across the entire country, offering undergraduate, graduate, and short-term courses—both on-campus and digitally—and our continuous pursuit of academic excellence and investment in teaching ensures our institutions and programs receive top-tier quality ratings from the Brazilian Ministry of Education (MEC). We are dedicated to refining talent and revealing each student’s unique vocation. Our students know that we recognize, in each individual, a diamond waiting to be polished. Together, we form a community of diverse profiles and dreams, present in every corner of Brazil. More than awarding diplomas, Estácio creates conditions for new life stories to be written. **PURPOSE** To educate in order to transform. **VISION** To deliver the best learning experience to an increasing number of students—efficiently, intensively leveraging technology, and valuing people—ensuring our students are prepared for market challenges. **VALUES** **Student-Centered Focus** We all work for the student; we are passionate about education. **Ownership Mindset** We act like owners, taking pride in every delivery we make. **Results-Oriented** Every effort yields real, sustainable impact. **Educational Excellence** We exceed expectations by delivering the highest-quality education and experience across all segments we serve. **People-Centric Culture** We take pride in working here. We develop people and value excellence in performance. **Innovation and Technology** We integrate technology into all processes, empowering students, faculty, and staff. **Diversity and Ethics** We do what is right and value differences. **WHAT YOU’LL FIND HERE?** We count on professionals who value innovation within a diverse, simple, and ethical environment. Our initiatives always place **the student at the center of decision-making**, because we regard their success as our own. With strong **digital culture adoption**, we operate through the development of methodologies and content reflecting today’s challenges and needs. We have a **highly experienced and competent senior leadership team**, guiding our organizational strategy with confidence. We are committed to addressing the strategic national challenge of Diversity & Inclusion by implementing a **structured program and consistently elevating this topic in discussions with senior leadership.** We are deeply focused on **employee engagement**, having launched a structured eNPS program supported by five squads running in parallel, all focused on continuous improvement of the employee experience. Within three months of launch, we’ve already implemented 14 improvements targeting career development opportunities and digital infrastructure. Have you considered joining this same purpose? \#VemPraEstácio
