Ombudsman Assistant

Description

Job Summary: Professional responsible for second-level customer support, resolving issues and ensuring customer satisfaction and loyalty, monitoring cases, and recording complaints. Key Highlights: 1. Second-level customer support for problem resolution and inquiry handling 2. Monitoring of case response deadlines 3. Recording and routing of complaints, compliments, and suggestions Work Location: Hospital Unimed Costa do Sol \- Macaé RJ Working Hours: 08:00 to 17:30, Monday to Friday **Requirements:** * Experience in Ombudsman Services / Customer Service Centers (SAC) / Customer Support * Completed High School Education * Intermediate Excel proficiency * Preferred: Currently pursuing a Bachelor's degree in Social Work, Psychology, or related fields. **Responsibilities:** Provide second-level customer support to resolve issues, clarify doubts, and identify solutions aimed at customer satisfaction and loyalty. Provide second-level customer support by identifying the issue, analyzing the core of the situation, and seeking appropriate solutions. Monitor response deadlines for cases opened via the Unimed-Customer relationship channel to ensure timely responses from respective departments. Receive and record complaints regarding deficiencies in service delivery, abuses, and errors committed by Unimed Costa do Sol. Categorize and route complaints, compliments, and suggestions submitted by customers through the Suggestion Boxes located across Unimed Costa do Sol’s physical service areas. Unimed Costa do Sol also extends employment opportunities to Persons with Disabilities (PWDs). Minimum Educational Requirement: High School Diploma (Secondary Education) Preferred Qualifications:* Business Administration, Bachelor's Degree * Meal Allowance * Food Allowance * Health Insurance Plan * Transportation Allowance * Pharmacy Benefit Program * Education Assistance