Junior IT Analyst

Description

Job Summary: We are looking for a Junior IT Analyst to provide on-site and remote technical support, manage incidents, use corporate tools, and maintain communication and information security. Key Highlights: 1. IT request and incident handling and support 2. Technical support for workstations, laptops, and peripherals 3. Support in using corporate tools and IT operational routines **SUPERIOR ENERGY SERVICES** is a multinational leader in specialized services and equipment for the oil and gas industry, focused on delivering drilling, completion, and production products and services, as well as intervention, abandonment, and decommissioning solutions covering all phases of the well production lifecycle. Superior Energy has a history of developing specialized tools and technologies designed to meet customer needs. Our company is headquartered in Houston (USA), operating as a holding company for various service and equipment rental businesses. In Brazil, we provide diverse services and technological solutions to our clients. We are seeking a **Junior IT Analyst** to join our team in **Macaé**. **Summary of Responsibilities**: * Handle and support IT requests and incidents, ensuring proper logging, tracking, and clear communication with users. * Provide technical support to end users, both on-site and remotely. * Support workstations, laptops, mobile devices, and peripherals. * Assist users in using corporate tools (e-mail, Office, VPN, antivirus, and approved applications). * Perform installation, configuration, standardization, and maintenance of computers, laptops, printers, and peripherals. * Assist users in using corporate tools (e-mail, Office, VPN, antivirus, and approved applications). * Support the execution of installation, configuration, standardization, and maintenance of computers, laptops, printers, and peripherals. * Assist in installing and supporting authorized software and corporate applications per IT department guidelines. * Support IT operational routines, such as installations, basic backups, and functionality checks. * Comply with and implement company policies, procedures, and standards, including HSEQ, Information Security, and Cybersecurity. * Maintain effective and respectful communication with users, the IT team, and related departments. * Ensure organization, information security, and appropriate use of the company’s technological resources. **Key Qualifications:** * Bachelor’s degree completed in IT Management and Technology, Information Systems, Database Management, IT Management, Computer Science, or Information Security. **Key Requirements:** * Experience with Windows operating systems and productivity tools (Office). * Basic understanding of networks and connectivity. * Experience in ticket management / Service Desk. * Experience in remote support. * Basic knowledge of access control and user management. * Basic English (technical reading and basic communication). * Organization and responsibility, ethics, service orientation, clear and empathetic communication, operational discipline, continuous learning ability, initiative, teamwork, positive attitude, and emotional intelligence. * Must reside in Macaé or nearby areas. **Competitive salary and benefits package aligned with market standards.** **This opportunity is also open to persons with disabilities (PwD).**