B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: A professional responsible for installing and repairing FTTH and FTTA network technologies, ensuring customer connectivity. Key Highlights: 1. Connecting people, ideas, and businesses, promoting digital and social inclusion 2. An interconnected team focused on always doing the right thing 3. A collaborative and responsible environment committed to people and sustainability We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 collaborators united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion throughout Brazil—and guided by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Troubleshooting and resolving service issues such as slow speeds, WiFi problems, no connectivity, intermittent connections, etc.; * Removing cables from canceled accounts to free up capacity for new customers; * Assessing service feasibility when the sales team is uncertain whether our network is available in a given area; * Relocating equipment within the same residence upon request; * Relocating equipment to a new address per customer request; * Performing upgrades—replacing or adding equipment when customers switch plans; * Attending training sessions and meetings when invited; * Performing other duties as required by the role. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license (permanent); * Desirable: NR 10 (electrical safety) and NR 35 (work at height) certifications; * Intermediate proficiency in Microsoft Office; * Flexibility regarding working hours and travel; * Prior experience in telecommunications companies is desirable. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning platform available via Intranet * Giga Inclusion Support * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy Partnership (Golden Farma): Payroll deduction discount * Educational Partnerships with universities offering exclusive discounts for Alloha employees Guided by the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always striving to deliver the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative and responsible environment committed to people and business sustainability. For more information, visit https://alloha.com/