TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: FiOS Tecnologia is seeking a proactive Technical Support Assistant for N1 support, diagnosis, and resolution of connectivity, hardware, software, and network infrastructure issues. Key Highlights: 1. First-level (N1) technical support for customers and internal users 2. Diagnosis and resolution of connectivity, hardware, software, and network issues 3. Opportunity to build a career in networking and infrastructure FiOS Tecnologia, a leader in connectivity and network infrastructure solutions, is looking for a proactive Technical Support Assistant focused on solutions and possessing excellent communication skills to join our Support team! If you are passionate about technology, skilled at diagnosing and resolving technical issues, and seeking an opportunity to grow your career within a networking and infrastructure-focused environment, this role is for you. **Main Responsibilities** * Provide first-level (N1\) technical support to customers and internal users. * Log, classify, and track technical service requests in the Help Desk system. * Diagnose and resolve basic connectivity, hardware, software, and network infrastructure issues. * Escalate more complex issues to higher-level support teams (N2/N3\). * Assist in preventive and corrective maintenance of equipment and systems.