Reception Supervisor

Description

Job Summary: Vila Galé Collection Amazônia hotel seeks a Reception Supervisor to lead the team and ensure professional guest service. Key Highlights: 1. Leadership and supervision of the Reception and Messenger team. 2. Support in the integration and training of new employees. 3. Guest service and resolution of complex situations. Vila Galé Collection Amazônia hotel intends to hire a Reception Supervisor for its team. Vila Galé is the 2nd largest Portuguese hotel group and the largest resort chain in Brazil, experiencing strong expansion with 52 hotels — 34 in Portugal, 13 in Brazil, 4 in CUBA, and 1 in Spain. We invest in the growth and development of our employees and teams through innovation, loyalty, ambition, accessibility, freedom, and efficiency. We guarantee service quality by valuing our employees, with smiles and dedication, ALWAYS BEING CLOSE TO YOU! **MISSION:** Supervise the Reception and Messenger areas and serve all guests during their stay professionally and in accordance with the Vila Galé standard. **MAIN RESPONSIBILITIES:** * Supervise the team comprising the Reception department. * Serve and support the team in welcoming guests upon arrival and throughout their stay to ensure a more positive experience. * Personally handle complex and/or special requests as they arise. * Support the integration and training of new employees. * Support the execution of processes and procedures related to the department’s daily operations. * Support activities focused on groups and events within the property. **YOUR PROFILE:** * Professional with prior experience in this role, supporting the department manager in team supervision and internal and administrative procedure execution. * Completed or currently pursuing a Bachelor’s degree; * Fluency in at least one foreign language in addition to native language (English, Spanish, French). * Intermediate knowledge of hotel operating systems, Office suite, and internet. * Leadership ability, commitment to internal tasks and customer-related activities, sales orientation, organization, communication, and interpersonal skills will be assessed. **WE OFFER:** Beyond integration into a dynamic company committed to social and environmental causes and valuing its employees, you can expect: Competitive salary and allowances commensurate with the position; Health insurance plan after the probationary period; Internal training academy (e-learning, in-person, and intensive programs); Internal mobility programs (national and international); Internal initiatives/programs (e.g., cross-training, mentoring, development labs, and much more); Access to partner discount catalog; Discounts on products and services, extendable to family members; Complimentary stays; Internal motivational, training, and festive season events; Christmas and birthday offers; Baby Kit for new parents; Use of laundry facilities for uniform care; Integration into a positive, diverse, and inclusive environment; Social and environmental responsibility policies. **All our positions are open to persons with disabilities and without any form of discrimination. We value diversity and inclusion in our team!** * The benefits and programs mentioned are subject to applicable contracts and/or internal regulations.