Technical Consultant

Description

Job Summary: A Technical Consultant is responsible for facilitating communication between the customer and the maintenance team, providing guidance and ensuring appropriate service to meet the vehicle's needs. Key Highlights: 1. Facilitate communication between the customer and the maintenance team 2. Ensure customer satisfaction and loyalty 3. Explain services performed and provide maintenance guidance The Technical Consultant is responsible for facilitating communication between the customer and the maintenance team. They play an important role in guiding and serving customers, ensuring that motorcycle maintenance and repair requirements are properly understood and addressed. **Primary Responsibilities:** Welcome the customer, identify complaints and vehicle-related needs, clarify doubts, and provide technical guidance; Listen attentively and understand the issues reported by the customer regarding their motorcycle or vehicle, to relay accurate information to the technical team; Prepare detailed estimates for required services and parts, explaining to the customer the cost of each item and its importance; present alternatives and justify the necessity of each service, helping the customer make informed decisions; Monitor the progress of services performed by mechanics and technicians, ensuring all work is completed according to the approved estimate and agreed timeline; Keep the customer informed about service status, notifying them promptly of any changes to the timeline or costs; Explain to the customer the services performed, highlighting key repairs and/or replacements, and advise on future care and preventive maintenance; Clarify questions and provide guidance regarding the next maintenance cycle and other recommendations to keep the vehicle in good condition; Maintain positive customer relationships to ensure satisfaction and loyalty, demonstrating responsiveness and delivering a positive experience; Record each customer’s maintenance history in the system, enabling more precise tracking of the motorcycle’s needs during future visits; Contribute to building trust-based relationships by consistently showing interest in the customer’s experience.