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Job Summary: Monitor and track trips, handle claims, and support customers, partners, and suppliers using internal systems. Key Highlights: 1. Trip monitoring and tracking 2. Handling of claim events (Losses, Damages, and Incidents) 3. Proactive and reactive customer, partner, and supplier support **Your challenge will be:** * Monitor and track trips; * Handle claim events related to Losses, Damages, and Incidents; * Respond to proactive and reactive calls from customers, partners, and suppliers for clarifications and guidance regarding tracked and/or monitored trips; * Operate internal systems (SGR, Rastrear 4\.0, SIL). **Requirements and qualifications:** * Completed high school education; * Office suite knowledge preferred; * Flexible availability; * Strong drive to deliver results, high energy, innovative mindset, and proactive attitude! * **Availability for a 12x36 shift schedule: 6 a.m. to 6 p.m.** What we offer: ️ Meal allowance; Transportation allowance; National health insurance plan; Dental insurance plan; Gympass; Employee referral program; Pharmacy partnership; Life insurance; Childcare assistance; Partnerships with educational institutions; Internal campaigns offering bonuses and/or prizes; CLT employment contract; ️ Working hours: 12x36 shift schedule \- either 6 a.m. to 6 p.m. or 6 p.m. to 6 a.m.; On-site work model.
