Junior Level 1 Support Analyst

Description

Job Summary: We are seeking a professional to work in the Technical Support area, providing user assistance and helping resolve incidents. Key Highlights: 1. Technical support ticket handling and problem triage 2. Remote support and resolution of low-complexity incidents 3. Creation and management of Microsoft 365, File Server, and Active Directory accounts **Location:** Barra Velha – SC **Work Mode:** 100% On-site We are seeking a professional to work in **Technical Support**, providing user assistance and helping resolve incidents related to hardware, software, and networks. **Responsibilities:** * Handle technical support tickets via phone, e\-mail, or ticketing systems. * Perform **problem triage and classification**, escalating to responsible teams when necessary. * Schedule services for external technicians. * Perform **password unlocks**. * Provide initial **remote support** to users for resolving simple issues. * Resolve **low-complexity incidents** related to hardware, software, and networks. * Maintain **records and update documentation** for support cases and applied solutions. * Provide **user guidance** on proper use of technological resources. * Create and manage **Microsoft 365 accounts**. * Create and manage **File Server and Active Directory accounts**. * Monitor equipment repairs handled by third-party companies. * Update **customer inventory**. * Assist with **user inquiries**. * Support **other analysts** as needed. * Maintain an **organized workplace**. * Perform **other duties related to the role**. **Requirements:** * Completed high school education. * **1–2 years of experience** in technical support or help desk roles. **Preferred Qualifications:** * Knowledge of **Active Directory and Microsoft 365**. * Experience with **remote support and ticketing systems**. * Basic understanding of **networks and IT infrastructure**. Employment Type: Full-time, CLT Permanent Contract Compensation: R$2\.000,00 \- R$2\.600,00 per month Benefits: * Dental insurance * Meal allowance Work Location: On-site