Junior Level 1 Support Analyst

Description

Job Summary: A Technical Support professional responsible for assisting users, resolving hardware, software, and network incidents, and managing accounts in Microsoft 365, File Server, and Active Directory. Key Highlights: 1. Technical support incident handling and resolution 2. Management of Microsoft 365, File Server, and Active Directory accounts 3. Remote support and equipment monitoring **Location:** Barra Velha – SC **Work Mode:** 100% On-site We are seeking a professional to join our **Technical Support** team, providing user assistance and supporting the resolution of hardware, software, and network-related incidents. **Responsibilities:** * Handle technical support incidents via phone, e-mail, or ticketing system. * Perform **problem triage and classification**, escalating to responsible teams when necessary. * Schedule services for external technicians. * Perform password **unlocking**. * Provide initial **remote support** to users for resolving simple issues. * Resolve low-complexity incidents related to hardware, software, and networks. * Maintain **records and update documentation** for incidents handled and solutions applied. * Provide **user guidance** on proper use of technological resources. * Create and manage **Microsoft 365 accounts**. * Create and manage **File Server and Active Directory accounts**. * Monitor equipment repairs coordinated with third-party vendors. * Update customer **inventory records**. * Assist users with **general inquiries**. * Support other analysts as needed. * Maintain an **organized workplace environment**. * Perform **other duties related to the role**. **Requirements:** * Completed high school education. * **1–2 years of experience** in technical support or help desk roles. **Preferred Qualifications:** * Knowledge of **Active Directory and Microsoft 365**. * Experience with **remote support tools and ticketing systems**. * Basic understanding of **networks and IT infrastructure**. Employment Type: Full-time, CLT (Consolidated Labor Laws) Salary: R$2.000,00 – R$2.600,00 per month Benefits: * Dental insurance * Meal allowance Work Location: On-site