Systems Support Analyst

Description

Job Summary: LIVE! is seeking a dynamic Systems Support Analyst to provide user support, resolve incidents, and ensure the integrity of corporate systems. Key Highlights: 1. Corporate system incident handling and resolution 2. End-user technical support and information validation 3. Collaboration with development and infrastructure teams LIVE! is looking for a dynamic and committed professional to assume the role of Systems Support Analyst in our company. **Requirements:** * Completed or currently pursuing a Bachelor's degree in Systems Analysis and Development, Computer Science, Software Engineering, or related fields; * Basic SQL knowledge (queries, INSERTs, UPDATEs); * Familiarity with relational databases (MySQL, SQL Server, PostgreSQL); * Experience providing end-user technical support (in-person, remote, or via ticketing systems); * Understanding of programming logic and system modeling; * Familiarity with ERP, CRM, or corporate web platforms; * Basic knowledge of Windows and Linux operating systems; * Proficiency with ticketing tools (Help Desk, GLPI, etc.). **Responsibilities:** * Receive and log user tickets via help desk system, email, or call/Teams. * Analyze and resolve first- and second-level incidents related to corporate systems. * Guide users on proper system usage and available features. * Identify errors or failures and escalate to development or infrastructure teams when necessary. * Monitor the entire ticket lifecycle to ensure timely resolution and user satisfaction. * Perform basic testing on new versions, patches, and system updates. * Validate data and reports to ensure information integrity. * Monitor system operations and report outages. * Execute database queries to verify or correct simple data inconsistencies (basic SQL). * Document procedures and solutions in the internal knowledge base. * Support user training and capacity-building sessions for new features. * Identify recurring issues and propose process improvements. * Participate in user acceptance testing (UAT) for new systems or versions. * Collaborate with development teams to analyze reported errors. * Track SLA and support performance metrics. * Update ticket logs and system status spreadsheets/reports. * Communicate scheduled updates and maintenance to users. * Coordinate with other departments (infrastructure, development, product) for integrated problem resolution. All our opportunities are open to persons with disabilities (PCD). Minimum Education Level: Bachelor's Degree * Gympass * On-site restaurant * Transportation allowance * Health insurance * Running group * 50% discount on LIVE! products for e-commerce purchases * Yoga classes * SESI partnership