Technical Consultant

Description

Job Summary: Responsible for customer service in technical assistance, providing service consulting and quotations to ensure excellence and trust. Key Highlights: 1. Consultative and excellence-oriented customer service in technical assistance. 2. Professional development opportunities and career growth. 3. Working in a dynamic environment with sought-after automotive brands. The **Enzo Group** is a family-owned company with a successful trajectory that began in **1984**, driven by the purpose of becoming a benchmark in the automotive sector. With **over 40 years of history**, the Enzo Group has built a solid path based on innovation, trust, and passion for people and cars. Headquartered in **Campo Grande (MS)**, the Enzo Group operates across the states of **Mato Grosso do Sul, Mato Grosso, and São Paulo**, recognized as one of the most traditional and innovative brands in the automotive market. The Group operates through dealerships and service-providing companies, with administrative and financial activities centralized in Campo Grande/MS — the strategic heart of the business. The Enzo Group portfolio includes some of the **most desired and recognized brands in the market**, such as: **Fiat Enzo, Fiat Alpavel, Kampai Toyota, Guará Renault, Enzo Caminhões Mercedes\-Benz, Kcinco Volare e Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, Enzo Eletric (Leapmotor), Enzo Geely and Enzo Volvo.** **Career and Professional Development:** At the Enzo Group, we believe company growth begins with people’s growth. Therefore, we continuously invest in **professional development**, offering learning opportunities, training, and career advancement within a collaborative, dynamic, and innovative environment. Here, we value talent, encourage ownership, and recognize performance. Working at the Enzo Group means having the opportunity to build a **solid career**, with constant challenges, interaction with major market brands, and room to develop and grow alongside the company. Today, we have over one thousand direct employees committed daily to upholding our values: agility in driving business; differentiation through value delivery to customers via an attentive, detail-oriented team; systemic vision and operational efficiency; and enabling people’s development to ensure the Group’s growth and longevity. Responsible for serving scheduled customers, walk-ins, and phone calls in technical assistance, providing consulting on which services and quotations are required for the vehicle, ensuring service excellence. * Ensure high-quality service for customers visiting the dealership; * Ensure adherence to the service timeline agreed upon with the customer; * Ensure adherence to the service timeline agreed upon with the customer; * Ensure the customer’s vehicle remains in proper condition; * Ensure customer confidence and security regarding performed services and presented quotations.