Office Assistant

Description

Job Summary: A professional responsible for serving delinquent customers, providing administrative support, managing documents, and assisting in handling departmental tasks. Key Highlights: 1. Handle delinquent customers and regularize contracts 2. Support internal and external customer service 3. Organize documents and assist with administrative tasks WE WANT YOU ON OUR TEAM! We are proud to say that we are a team of over 4,000 employees working synergistically across more than 150 cities, and we are the driving force behind the Group’s development and evolution. To fulfill our mission, we need people who take genuine pleasure in serving, inspiring, and transforming. Here, our mission is to inspire care at all times—this means respecting and promoting diversity and inclusion across all positions. JOIN GROUP ZELO! Please note: All our job openings are open to persons with disabilities (PcD). WHAT YOU WILL DO: * Serve delinquent customers by regularizing contracts, receiving and verifying payments, formalizing payment settlements, and reporting information through departmental tracking systems—ensuring accurate and reliable transmission of data and financial values; * Support internal and external customer service in person, by phone, or via e\-mail—providing information, identifying request types, directing inquiries to responsible departments, and contributing to service excellence within the unit; * Manage the dispatch and receipt of registered mailbags by recording document inflow and outflow, performing sorting, verification, and distribution to comply with departmental procedures; * Assist in preparing reports, forms, and spreadsheets: collecting data; developing and updating control spreadsheets; drafting reports, memoranda, and other administrative documents; * Organize various documents and departmental files by classifying them according to predefined criteria and archiving them per departmental procedures—to ensure document preservation, control, and organization; * Support management with administrative tasks in the department, providing assistance in monitoring and executing activities. WHAT WE REQUIRE: * Completed high school education * Basic computer skills * Customer service experience DESIRED: * Practical experience with Excel DOES THIS POSITION MATCH YOU PERFECTLY? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! Minimum Education Level: High School (Secondary Education) * Transportation Allowance * TotalPass * Life Insurance * Christmas Gift * DuBeneficios * Birthday Gift * Meal Voucher * Funeral Assistance