SENIOR PRODUCTS ANALYST (BUSINESS) - MTZ

Description

Job Summary: The Crew Member will join the B2C Products team – Azul Fidelidade to monitor metrics, support campaigns, handle customer requests, and report on market trends. Key Highlights: 1. Join the B2C Products team – Azul Fidelidade 2. Monitor performance metrics and market trends 3. Support special projects for Clube Azul customers Every time you look up at the sky to dream, we’ll be there. \#TheSkyIsBlue Have you ever imagined continuing your career takeoff with the Best Airline in the World? **Responsibilities and Duties** **Your Day-to-Day Will Include:** **** The Crew Member will join the **B2C Products – Azul Fidelidade** team at our headquarters, **Azulville**, located in **BARUERI/SP**. * Monitor product performance metrics; * Support strategy development and operational execution of campaigns and other day-to-day activities within the area; * Handle customer requests originating from the Call Center and other channels; * Monitor and report on market trends related to loyalty products; * Ensure customer delight initiatives and support special projects for Clube Azul customers. **Requirements and Qualifications** **What You Must Bring in Your Luggage (Prerequisites):** * Completed Bachelor’s degree; * Intermediate English proficiency; * Advanced Microsoft Office skills; * Data/metrics analysis experience; * Experience with digital products. **Nice-to-Have (Preferred Qualifications):** * Experience with subscription-based or loyalty products; * Experience/knowledge of loyalty programs or points-based programs; * Experience/knowledge of Agile methodology projects; * Postgraduate degree/MBA in related fields; * SQL and database knowledge. **Interested in Our Challenge? Apply Now!** **Join us and launch your career!** \#JoinAzul **Additional Information** **Azul Crew Member** (employee): Please inform your manager about your interest in and participation in this selection process. **During the Registration Stage**, in the field: **Referred By**, you must enter your manager’s **Full Name and Azul email address**, so they are formally notified of your application. We are a People-first company with over 15,000 passionate Crew Members dedicated to caring for our Customers and connecting people through unique experiences. Our story began in December 2008, and today we are the largest airline in Brazil by number of cities served, operating to more than 130 domestic and international destinations. **Our Vision:** Together, build the best airline in the world. **Our Mission:** Make this the best job of your life—and ensure our Customers enjoy the best flight of theirs. **Our Values:** They form the foundation of Azul’s culture, guiding and inspiring how we work every day. **Safety \|** Nothing is more important. **Consideration \|** Treat others as they would like to be treated. Observe, Perceive, and Act (OPA). **Integrity \|** Be a positive example. **Passion \|** Love what you do. **Innovation \|** Stay open-minded and improve each day. **Excellence \|** Be impeccable in everything you do. **Respect Is the Foundation of Our Values!** We believe diversity goes beyond profiles: it broadens perspectives, enriches decisions, and builds a fairer environment for everyone. That’s why our selection processes are conducted based on equity and commitment to ensuring real opportunities—without distinction of race, color, gender, sexual orientation, nationality, disability, age, social class, religion, or any other factor that defines who you are. **Health & Well-being Programs and Partnerships Offered by Azul to You and Your Family (for CLT Crew Members)** **Anjo Azul** – Our program supporting Crew Members with psychosocial, legal, and financial assistance. **Cegonha Azul** – A program supporting pregnant women and new mothers until the baby’s first birthday. Valid for Crew Members and dependents. **Wellhub** **and TotalPass** **Anti-Smoking Program** **NutriAzul** – Nutritional follow-up. **Zenklub** – Online therapy to support your mental health. **SEST SENAT** – Free courses, community centers, dental care, physiotherapy, nutritionists, and psychologists. **Concierge** – All our well-being benefits at your fingertips. **Pharmacy Discounts** **We Develop Your Career Through:** “Chats for the Future” with your leader. Individual Development Plans. Training at our Corporate University – Uniazul. Education incentives for undergraduate, graduate, and language studies via partnerships with multiple institutions. **Helping Is Part of Our Essence!** Acting with social responsibility is aligned with our essence. After all, we operate across the entire Brazilian territory—with over 130 bases—and care deeply about the country’s social development. Therefore, we align our business strategy with our core cultural principle of placing people first, driving nationwide transformation through the Azul Volunteer Program. Today, we have over 7,000 volunteer Crew Members connecting people and transforming lives. **Do You Identify With Us? Join This Flight With Us!** \#TheSkyOfBrazilIsBlue