Collections Assistant

Description

Job Summary: The Collections Assistant contacts customers to resolve financial pending issues, manages contracts, and updates customer records, following standard procedures. Key Highlights: 1. Resolve customers' financial pending issues 2. Manage contracts and update customer records 3. Participate in technical and behavioral training sessions The Collections Assistant will establish contact with customers to resolve financial pending issues, manage contracts, and update customer records, following the company's Standard Operating Procedure manual. **Salary:** R$ 1\.800,00 \+ variable bonus **Monday to Friday:** 8:00 AM to 6:00 PM, with lunch break from 12:00 PM to 1:00 PM **Responsibilities:** Contact delinquent customers to schedule meetings for renegotiating existing debts, in accordance with the company's internal guidelines Identify delinquent customers based on data available in the computerized system; Send correspondence inviting customers who discontinued treatment to return; Send collection letters to delinquent customers; Participate in technical and/or behavioral training sessions provided by the company.