Relationship Manager

Description

Job Summary: The Relationship Manager will serve as the fundamental link between cooperative members and the cooperative, ensuring member satisfaction, growth of the membership base, and financial sustainability by developing and maintaining strong relationships and promoting financial solutions. Key Highlights: 1. Develop and maintain strong relationships with cooperative members 2. Manage the portfolio of cooperative members and prospect new ones 3. Promote and sell financial products and services **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Level:** Operational **Employment Type:** Tenured \- CLT labor code The Relationship Manager will serve as the fundamental link between cooperative members and the cooperative. Their role is essential to ensure member satisfaction, growth of the cooperative membership base, and the cooperative's financial sustainability. Responsibilities: * Develop and maintain strong relationships with cooperative members, acting as their primary contact point and facilitator of financial solutions. * Manage a portfolio of cooperative members, conducting continuous follow-up and prospecting for new members while identifying opportunities to improve their financial conditions. * Develop strategies to maximize member retention and promote expanded participation in the cooperative’s products and services. * Promote and sell financial products and services, offering customized solutions tailored to members’ needs. * Work toward sales and performance targets, focusing on growing the membership base and diversifying the range of products used by members. **Requirements:** * Bachelor’s degree in Business Administration, Finance, or related fields. * CPA\-10 certification (mandatory for this position). * Excellent communication and negotiation skills, with experience directly engaging cooperative members. * Aptitude for collaborative work, especially when interacting with different departments within the cooperative. * Ability to identify business opportunities and propose appropriate solutions for cooperative members. * Knowledge of banking products and services, and experience managing customer/cooperative member portfolios. **Benefits:** Seniority bonus, Medical assistance, Childcare allowance, Education allowance, Performance bonus, Birthday day off, Profit-sharing program, Life insurance, Food voucher, Meal voucher, Wellhub (wellness platform)