Assistant Restaurant Manager

Description

Job Summary: Operations Manager focused on leading dining room, bar, reception, and cleaning teams, ensuring excellence in service and customer satisfaction. Key Highlights: 1. Leadership of operational teams and direct support to the Operations Manager 2. Focus on ensuring service standards and customer satisfaction 3. Conflict resolution and proactive restaurant management **PRIMARY RESPONSIBILITIES:** Act as direct support to the Operations Manager, leading dining room, bar, reception, and cleaning teams in executing daily routines, ensuring service standards, environmental organization, service efficiency, customer satisfaction, and compliance with internal policies and regulations. **JOB ACTIVITIES:** · Prepare, verify, and publish work schedules for dining room teams, ensuring adequate shift coverage. · Verify team members’ personal appearance, punctuality, and full staffing at the start of each shift. · Supervise pre-opening dining room setup, including table arrangement, sideboard organization, and cleaning of dining areas and restrooms. · Monitor and supervise all dining room operations during service, ensuring quality, speed, and service consistency. · Monitor dish presentation, bill closing, and customer farewells. · Resolve internal conflicts among staff and address customer complaints. · Conduct brief pre-opening team alignment meetings, highlighting out-of-stock items, sales focus areas, and daily instructions. · Verify reservations, arrange table layouts, and inform staff about occupancy levels and special requests. · Circulate among all tables during service to collect direct customer feedback on food, beverages, and service. · Respond promptly to issues, preventing customers from leaving dissatisfied. · Supervise restaurant closing procedures, ensuring cleanliness, organization, proper storage of utensils, and equipment shutdown. · Prepare daily reports on sales, team productivity, dining room incidents, and corrective maintenance needs. · Inform staff about upcoming events, reservations, and scheduled changes for the following days. · Ensure compliance with internal policies regarding sales, pricing, discounts, complimentary offerings, and administrative guidelines. · Support the Operations Manager with specific requests and perform other duties compatible with the role. **JOB COMPETENCIES:** EDUCATION/TRAINING: **Required:** Completed high school education. **Preferred:** Bachelor’s degree completed or in progress in Business Administration, Hospitality Management, Gastronomy, or related fields. EXPERIENCE: **Required:** Minimum **1 to 2 years** of operational leadership experience in restaurants, bars, or similar establishments. **Preferred:** Experience as a dining room leader, maître, supervisor, or equivalent role. COMPETENCIES: **Technical:** Practical knowledge of dining room operations, leadership of operational teams, customer service, sales techniques, scheduling organization, basic interpretation of sales reports, sanitary regulations, event coordination, and service standardization. **Behavioral:** Ethical conduct, strong communication skills, empathy, emotional balance, organizational ability, proactivity, sense of responsibility, conflict resolution capability, teamwork orientation, quality focus, operational discipline, and openness to professional development. **COMPENSATION AND BENEFITS INFORMATION \- CLT REGIME** R$ 2\.762,76 (R$1\.973,40 base \+ 40% trust position allowance) \+ variable performance-based bonus (final monthly earnings between R$4\.500 and R$6\.000) On-site meals **WORK SCHEDULE INFORMATION:** · The restaurant is open from 11:30 AM to 11:00 PM. · The manager works on a rotating schedule. · Weekly day off and one Sunday per month. · Shifts are organized accordingly. **COMPANY ADDRESS:** Avenida Santa Beatriz da Silva, 1501, store 211, Santa Maria, Uberaba/MG – ZIP Code: 38020\-433\. **Note:** No employee parking available. RESIDENCE REQUIREMENTS: Candidates should ideally reside in Uberaba/MG or nearby cities with a maximum commute time of 1 hour and 30 minutes (e.g., Conceição das Alagoas, Veríssimo, Delta, and Água Comprida). Job Type: Full-time CLT Compensation: R$2\.770,00 \- R$2\.772,00 per month Work Location: On-site