IT Analyst

Description

Job Summary: The professional will provide first-level IT technical support, monitor infrastructure, assist with backup routines, handle service tickets, and support information security. Key Highlights: 1. First-level technical support (hardware, software, networks, and systems) 2. Monitoring of IT infrastructure and support for information security 3. Help desk ticket handling and assistance in user management * Provide first-level technical support (hardware, software, networks, peripherals, and internal systems). * Perform basic configuration of equipment (workstations, printers, mobile devices). * Assist with software installation and updates under supervision. * Monitor the health of IT infrastructure using monitoring tools and report incidents. * Support execution of basic backup and restoration routines. * Handle service tickets via help desk system, documenting and tracking resolutions. * Assist in creation and maintenance of user accounts (Active Directory, email, network permissions). * Support information security activities in operational routines (antivirus, passwords, access control). * Document basic IT procedures for team reference. * Actively participate in internal training and continuous learning initiatives. **Requirements:** * Proven experience as an IT analyst, support technician, or infrastructure specialist