Collection Analyst

Description

Job Summary: The professional will perform collection routines for delinquent customers, negotiate debts, update systems, and support continuous improvement of collection processes. Key Highlights: 1. Performing collection routines through various channels 2. Negotiating debts autonomously 3. Supporting continuous improvement of the collection process **AgRisk** is a **comprehensive intelligence HUB** that integrates data, technology, governance, and analytics to support every stage of the agricultural credit journey. As a pioneering solution in the sector, it establishes a new standard of efficiency, simplicity, and precision—enabling faster, safer, and more consistent decisions for risk, credit, compliance, and intelligence teams. **Main Hub Solutions:** **AgRisk****:** Integrates national restriction data into the credit analysis workflow, enabling structured interpretation of delinquency, payment history, and risk signals throughout the decision-making journey. Information is consolidated within a single environment and used to support more consistent credit decisions—always in conjunction with financial, legal, and behavioral data. **AgFlow****:** A credit pipeline responsible for structuring and organizing the credit analysis and decision-making journey—from onboarding to formalization. **CredAcademy****:** Training for professionals seeking authority over agricultural credit. **What You’ll Do Here:** * Perform collection routines for delinquent customers via channels such as WhatsApp, e\-mail, and telephone, following defined playbooks; * Proactively contact customers to negotiate debts, adhering to pre\-established guidelines and policies; * Update collection information in CRM/internal systems, ensuring organization and traceability of interactions; * Support monitoring of basic operational metrics (e.g., contacts made, agreements closed, amounts recovered); * Escalate more complex or non\-standard cases to senior levels or responsible departments; * Support continuous process improvement by providing day\-to\-day collection feedback. **What We Expect From You:** * Completed or ongoing undergraduate degree in Business Administration, Accounting, Economics, Law, or related fields; * Prior experience in collections; * Strong negotiation skills, with autonomy to conclude agreements without constant supervision; * Analytical mindset, with ease in interpreting data and tracking goals; * Intermediate/advanced Office suite proficiency, especially Excel; * Experience with financial management systems or CRM is a plus.