About Konecta Present in 26 countries, with over 120,000 employees and operations in 30 languages, Konecta is one of the world’s leading Business Process Outsourcing (BPO) and Customer Experience (CX) companies. Specialized in customer service, sales, retention, technical support, and back-office solutions, the company serves major organizations across telecommunications, energy, banking, retail, technology, and e-commerce sectors. Recognized for its operational scale, innovation, and strong investment in people development, Konecta offers a dynamic work environment with constant challenges and real opportunities for professional growth. **Key Responsibilities** * Lead and develop high-performance teams; * Ensure achievement of operational goals and quality metrics; Monitor and analyze KPIs such as NPS, CSAT, FCR, Service Level, AHT, and TMT; * Develop action plans for continuous improvement; * Manage team conflicts, feedback, and engagement; * Ensure excellence in customer experience and operational results. Requirements: * Bachelor’s degree in Administration, Engineering, Pedagogy, or related fields; * Prior experience as an Operations Supervisor in a Call Center, Contact Center, or BPO environment; * Experience managing operational metrics and team development; * Proficiency in Microsoft Office Suite; * Flexible working hours: Flexibility to work starting at **1:30 PM** is required. * **Competitive advantage:** Candidates with full-time availability will better align with the profile sought, given Konecta’s operational dynamics and needs. **Behavioral Competencies:** * Analytical mindset and strategic vision; * Leadership and influence; * Clear and assertive communication; * Organization and sense of urgency; * Resilience and emotional balance; * Strong results orientation.
João Silva
Indeed · HR
João Silva
Indeed · HR
