Level 1 Support Technician

Description

Job Summary: First-level support and assistance, including incident registration and tracking, and ticket triage for escalation to subsequent levels. Key Highlights: 1. In-person, telephone, and email support 2. Incident and request registration and tracking 3. Ticket triage for escalation to subsequent levels **Level 1 Support** \- in-person, telephone, email, or other web-based tools for incident and request registration, ticket tracking, information requests, complaints, or inquiries, with potential timely and remote resolution based on standardized procedures. In addition, ticket triage for escalation to subsequent support levels when resolution is not possible at this level. Schedule \- 8:00 AM to 12:00 PM Minimum Education: High School (Secondary Education) Desired Qualification: *High School (Secondary Education)