STORE SUPERVISOR - OPEN POSITION

Description

Job Summary: Coordinate and guide the store team to ensure excellence in customer service and support management in strategy and performance indicators. Key Highlights: 1. Coordinate the team and provide continuous feedback 2. Ensure quality and standardization of customer service 3. Support planning and monitoring of store performance indicators **STORE SUPERVISOR** **Job Description:** Coordinate and guide the store team in performing daily activities. Monitor employee performance, providing continuous feedback and focusing on results. Ensure service quality and standardization, prioritizing excellence in customer experience. Organize work schedules, task assignments, and support conflict resolution. Supervise and guide the team on operational routines: organization, cleaning, product expiration dates, restocking, and product display. Assist management in developing the team’s training plan and conducting training sessions. Support planning and monitoring of store performance indicators: revenue, average transaction value, number of customers, gross margin (COGS), inventory turnover, and losses. Propose strategic sales and marketing initiatives to achieve targets. Assist in analyzing reports, tracking performance indicators, and supporting decision-making. Operate the cash register when necessary. **Requirements:** Completed undergraduate degree (e.g., Business Administration, Nutrition, or related fields). Experience in results-oriented management. Proficiency with management tools: Excel, PowerPoint, presentations, and spreadsheets. Aptitude for systems and technology. ERP system experience is desirable. Customer service experience is desirable. Intermediate-level Excel knowledge is desirable. Knowledge of results presentation (PowerPoint, Canva) is desirable. Knowledge of Digital Marketing and CRM is desirable. Intermediate-level AI knowledge is desirable. **Minimum Education Level:** Undergraduate Degree **Work Schedule:** 44 hours per week – rotating 6x1 schedule (shopping mall hours) **Benefits:** Salary: R$ 2\.200,00\. Monthly performance bonus: up to R$ 600,00\. Transportation allowance. Meal allowance: R$ 21,00/day (20% employee contribution) *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial