### **Responsibilities** * Analyze service orders (SO) related to incidents involving Fixed and Broadband products, aiming to resolve failures remotely without requiring on-site visits. * Meet SO deadlines according to established SLAs and targets. * Ensure confidentiality and reliability of customer information throughout the entire process. * Collaborate with support departments to identify effective solutions for reported issues. * Support field technicians in executing service orders by providing technical assistance whenever necessary. * Proactively identify systemic failures and opportunities for incident prevention. ### **Education** Completed high school ### **Additional Requirements** Microsoft Office suite. ### **Behavioral Competencies** Analytical, clear communication, teamwork, results-oriented, problem-solving. ### **Technical Competencies** Microsoft Office suite. ### **Required Experience** No prior experience required. ### **Job Overview** Ensure customer service and support to deliver the best possible experience. ### **Benefits** Transportation Allowance: Yes, Meal Voucher: Yes, Food Allowance: Yes, Medical Assistance: Yes, Dental Assistance: Yes, Life Insurance: Yes, Other Benefits: Dr Mais Saúde, Gympass, PsicologiaViva, among others ### **Working Hours:** Mon–Fri 10:00 AM to 7:00 PM (60-min lunch break) \| 200 hours/month \- rotating schedule ### **Prerequisites** Reside in Uberlândia
João Silva
Indeed · HR
João Silva
Indeed · HR
