Job Summary: The Technical Support Assistant will provide user support, IT operations assistance, and support for the Senior ERP system, strategically contributing to overall support activities. Key Highlights: 1. Direct technical support to users (general IT support) 2. Technical support focused on the Senior ERP system 3. Substitution of the IT Analyst during their absence We are seeking a **Technical Support Assistant** to deliver user support, assist IT operations, and provide support for the Senior ERP system. If you possess technical knowledge, enjoy interacting with people, and seek an opportunity to strategically support operational activities, this position may be right for you! **Main Responsibilities** * Direct technical support to users (general IT support); * Technical support for the three companies’ systems (including locations outside Curitiba); * On-site support in Curitiba and remote support to other units; * Technical support focused on the **Senior ERP** system; * Support for IT operational requests; * Substitution of the IT Analyst during their absence, ensuring continuity of activities; * Assistance in organizing and performing basic maintenance of IT infrastructure. **Requirements** * Practical IT knowledge (hardware, software, and user support); * Experience in both on-site and remote technical support; * Familiarity or hands-on experience with ERP systems (Senior preferred); * A university degree is not mandatory, but technical knowledge in the field is required. **Contract Type: PJ** **Work location: Campo Comprido neighborhood, Curitiba** Employment Type: Permanent CLT Salary: R$4\.000,00 per month Benefits: * Life insurance Work Location: On-site