Support Technician

Description

Job Summary: We are looking for a Junior Operational Support Technician to join a technology team focused on innovative solutions, committed to making a difference and growing with the company. Key Highlights: 1. Opportunity at an innovative technology company 2. Focus on process improvement and failure prevention 3. Team of engaged and passionate professionals We have an amazing opportunity for a Junior Operational Support Technician \- Curitiba/PR Positivo S\+ is a technology company focused on innovative solutions for various sectors. We seek a team of engaged and passionate professionals who strive to make a difference. If you, like us, believe you can make a difference, join our team and grow with us! Main Responsibilities: * Field Service * Handling access grant and revocation requests, and creating user profiles in certain systems; * Monitoring ongoing activities until completion to improve processes and prevent recurrence of failures or inconsistencies. * Service Now. Mandatory Requirements: * Experience in Level 1 and Level 2 Support * Knowledge of access management tools * Technical or related education in IT Preferred Qualifications: * Knowledge of ITIL methodology Employment Type: CLT \+ benefits: Medical and dental plans. Life insurance. Meal allowance / Food voucher. Transportation voucher. Discount club. Access to Wellhub (gyms) and Mente Tranquila. And much more. If this position resonates with you and you want to grow alongside Positivo S\+, apply now and join our team! Minimum Education: Technical Course * Meal or food allowance * Life insurance * Medical assistance * Dental assistance * Transportation voucher