Description
Job Summary:
Opportunity to work as Level 1 in the Customer Success area, providing customer service, triage, guiding users through the system, and resolving interface-related questions.
Key Highlights:
1. Acting as Level 1 in Customer Success
2. Qualified customer service and triage
3. User support and remote configurations
***Opportunity to work as Level 1 in the Customer Success area***
**Prerequisites:** Currently pursuing a bachelor's degree in Commercial Management or related fields (preferred); proficiency in Microsoft Office; experience with software systems; experience in customer support/service (phone / WhatsApp / chat / email).
**Responsibilities:** Providing qualified customer service and triage to diagnose customer needs; preparing and detailing documentation of the triage conducted with the customer; guiding users through their daily routines in the system; resolving interface-related questions; performing remote configurations, data validation, and basic equipment testing; follow-up routines.
**Benefits:** Meal voucher (BRL 616.00/month) + Transportation voucher + Unimed health insurance + Life insurance
**Working Hours:** 9:00 AM – 12:00 PM, 1:00 PM – 6:00 PM (Monday to Friday)
Compensation: Starting from BRL 2,000.00 per month
Benefits:
* Medical assistance
* Life insurance
* Meal voucher
* Transportation voucher
Work Location: On-site