IT Support Assistant

Description

Job Summary: This role supports the IT team in documentation, organization, basic user support, and administrative tasks, ensuring standardization and traceability. Key Highlights: 1. Support Systems, Infrastructure, and Data Analysts in technical documentation. 2. Provide basic user support and manage service tickets. 3. Assist in organizing the knowledge base and incident management. Join the largest electricity meter manufacturer in Latin America!‍ ️ We are a 95-year-old company providing comprehensive technology and solutions for the electric power sector. \#VemSerNansen Responsibilities: * Support Systems, Infrastructure, and Data Analysts in developing, updating, and organizing technical and operational documentation. * Record procedures, workflows, manuals, and lessons learned, ensuring information standardization and traceability. * Support Level 1 (N1) technical support by opening, logging, and tracking service tickets. * Provide basic support to users for recurring hardware, software, and corporate system issues. * Assist in organizing the knowledge base and managing service tickets and incidents. * Support IT department administrative activities, such as access control, equipment inventory, and vendor demand follow-up. Requirements: * Currently pursuing a bachelor's degree or technical course in Information Technology, Information Systems, or related fields. * Basic understanding of technical support in Windows environments and corporate applications. * Fundamental knowledge of networks, systems, and IT infrastructure. * Strong documentation, information organization, and process standardization skills. Good communication, proactivity, and strong interpersonal skills with users and technical teams