Administrative Assistant (Post-Sales)

Description

Job Summary: This role involves direct customer service via chat and phone, post-sales support, order analysis, and managing financial discrepancies and fraud prevention. Key Highlights: 1. Direct customer service via chat and phone 2. Post-sales support and order analysis 3. Payment analysis and fraud prevention Responsibilities: * Provide direct customer service via chat and phone; * Handle post-sales activities, supporting customers after purchase completion; * Analyze placed orders to identify discrepancies, inconsistencies, or required adjustments; * Assist customers in cases of order discrepancies, reordering needs, and guidance on purchasing procedures; * Collaborate with the finance department to analyze payments, financial discrepancies, and suspicions or confirmations of fraud in orders; * Conduct fraud-suspicious order analysis following internal workflows and coordinating with banks and payment providers; * Guide customers on reordering when necessary and relay relevant information to the responsible sales representative; * Monitor customer service metrics, such as average chat analysis time and resolution rate; * Maintain up-to-date records in the system, ensuring information organization and reliability. Requirements * Currently pursuing a bachelor's degree (preferred); * Intermediate Excel skills, focused on information tracking and control; * Prior experience in customer service, call centers, or post-sales (preferred). Employment Type: Full-time CLT Salary: R$1.800,00 - R$2.100,00 per month Work Location: On-site