COMMERCIAL ASSISTANT AND RECEPTIONIST

Description

Job Summary: A professional responsible for combining in-person customer service and commercial relationship management, working at the reception desk and handling social media leads, scheduling visits, and managing contacts. Key Highlights: 1. In-person customer service and commercial relationship management with social media leads 2. Appointment scheduling and follow-up with potential customers 3. Dynamic work environment focused on organization and goal achievement **COMMERCIAL ASSISTANT AND RECEPTIONIST** BM Vagas Bragavidal, in partnership with a retail company, is recruiting in the Joinville \- SC region. **Responsibilities** The professional will be responsible for combining in-person customer service and commercial relationship management, directly handling clinic reception duties and attending to leads generated from social media, conducting outreach, managing service cadence, and scheduling visits to the facility. **Activities** * Greet customers in person courteously and efficiently * Provide initial service at the clinic, directing patients and visitors * Confirm attendance, provide time-related guidance, and manage service flow * Contact leads received via social media * Conduct WhatsApp-based service with an emphasis on relationship building and conversion * Execute follow\-up cadence with potential customers * Schedule visits and evaluations * Enter service and follow-up information into the system or internal tracking tools * Support general reception organization and basic environmental maintenance * Assist communication between reception, commercial team, and service staff **Requirements** * Strong verbal and written communication skills * Proficiency in WhatsApp and social media customer service * Organized, communicative, and proactive personality * Prior experience in customer service, reception, or commercial roles is preferred * Ability to work effectively under goals and within a dynamic routine * Basic computer and customer service system knowledge * Desired Profile * Friendly, welcoming individual with strong professional demeanor * Agile, responsible, and priority-aware profile * Strong interpersonal relationship skills * Ability to build rapport during commercial interactions * Organizational skills and attention to environment and operational routines **Working Hours:** Monday to Friday: 9 AM to 6 PM; Saturday: 8 AM to 12 PM Compensation: R$2\.280,00 \- R$4\.480,00 per month Work Location: On-site